Can I keep my existing phone number?
Yes, we can normally port a number to our network, however, you need your existing provider account to be active and also be a Grain customer. Don’t worry about any paperwork, our team is on hand to arrange the number port but please note it can take up to 14 days for us to receive the number so please book a number port early to avoid disappointment. Once we have received the number from your previous provider you are then able to cancel the account with them. Remember, before you post a number you must:
- Active account with your current service provider
- Active account with Grain
- Porting request has been submitted to Grain