Can I keep my existing phone number?

Yes, we should be able to transfer your current number to our network, however you will need an active account with your old provider and an active Grain account to do this.

All you need to do is submit your transfer request to Grain, here. Our team will then arrange the transfer. Please note: it can take up to 22 days to receive the number from your old provider, so please get in touch as soon as possible to ensure we can make the transfer.

Once we have received the number from your previous provider, only then should you cancel your account with them. This is because your old account needs to be active for us to retrieve your number.