Can I move the location of my router?

The location of your router is pre-defined by the housebuilder if you are in a new build home, and in any home, we place the router in a location based on the fibre entry point. Therefore, we are unable to change the location of the router. We suggest that you look at ethernet cables and/ or a Total Home Wifi Booster if you wish to gain access to the service in a specific area of your home.