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How do I connect my phone to my router?

If you have signed up to a VoIP phone package, and have an email confirming your phone number is ready, then you have everything you need to set up your router! Please note, your email confirming your phone number can take approx. 2 working days.

First, plug the phone directly into the ‘Phone 1’ port on the bottom of the router. This may require an adaptor, which will either be provided by your engineer or sent out in the post. Connect your phone using the cable on the adaptor. We will then configure your router, which will get your phone up and running.

Once connected, test an inbound and outbound call to make sure everything is working as it should be. If either of the calls don’t work, please see our trouble shooting FAQ.

If you have any questions, our Customer Support team are on hand to help.

*Please note: international and pay-by-the-minute numbers are not included in your phone package and will therefore not work.

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