Add a Wi-Fi Extender

The answers to your burning questions...

• What could be messing with my Wi-Fi?

  Wi-Fi is essentially radio waves that send a frequency through each room. There are a number of factors that can impact this signal and slow down your speeds:

  • Interference can come from items such as microwaves, cordless phones, mirrors, baby monitors and electric garage doors
  • Large household items such as fridge freezers or furniture can block your signal
  • Metal, brick, insulation and large bodies of water can sometimes get in the way of your signal

   

• How many devices can the Wi-Fi handle?

  That depends on the device, the proximity from the router or extender, and the activities you are trying to do. Take a moment to consider just how many devices are connected and how they are being used. Besides the usual suspects like smartphones, tablets, and laptops, consider all those other devices: security cameras, smart thermostats, smart speakers, and even printers. They all contribute to squeezing your bandwidth and slowing things down. It might be that you need more speed – because more speed means more to share around all those devices.

• Why can't I get my full speeds over Wi-Fi?

  Bear in mind that the speeds are to the router. The 900Mb speed is not achievable by a single device over Wi-Fi and for this speed a wired connection is required. The speeds you experience will always depend on your distance from the router or Wi-Fi extender, the device you are using (because some have speed caps) and the activities you are trying to do over the Wi-Fi. Wi-Fi can be unpredictable but we will always do our best to help you optimise it throughout your home.