There are some cases where you will still have to arrange your own switchover:
- If you are moving to a new home
- If you are adding an additional service on top of your current service
- If your provider is not part of the automated switching service
Everything you need to know about making a smooth switch!
Switching broadband provider has never been easier. Make your switch hassle-free with the industry automated switching process, One Touch Switch. All you need to do is sign up with the provider of your choice, and they will co-ordinate the switchover of your service with your current provider.
There are some cases where you will still have to arrange your own switchover:
According to consumer champion Which? more than 40% of people have NEVER switched provider – losing out on £££s in savings AND a better service!
Let us reassure you
Check your postcode to sign up online with Grain, tailoring your package speed and optional extras to suit your needs. Opt in to automated switching and once your details are confirmed, we do the rest!
Still in a contract? Lock in our offer for up to 90 days. No payment is taken until your new Grain broadband is fully set-up! Once we call you to book you installation, we can opt you in automated switching at this stage.
We'll be in touch to organise your free install, and will chat through the layout of your property & advise on the best route for your fibre. Once you are installed, if you opted in to automated switching, we will let your current provider know and they will cancel your old service.
Thinking of leaving Grain? We doubt it’ll happen but if you find an equal package, for a better price with another provider, we’ll match it. So you can still enjoy all the benefits of the Grain service, with the best broadband deal on your street!
Ask us about it
Why should I choose Grain?
We’re committed to providing a quality Full Fibre broadband service that is affordable, too!
This means, while other providers are raising their prices mid-contract, we’re giving our customers peace of mind with fixed price contracts. Plus, with our Price Match Guarantee, you’ll always get the best available deal!
What is automated switching?
Automated switching, also known as One Touch Switch, is a new feature that simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details.
When you decide to switch to Grain, simply sign up for our service. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection.
What do I need to consider before switching?
Check your current contract, including any end dates and cancellation fees. You can do this by calling them, checking a previous statement or logging in to an online account. When you make your switch, you will need to have your customer ID or account number handy, and also ensure its the registered bill payer who makes the switch.
What if I am in a contract with my current provider?
If you’re still within your contract, you may need to pay an early termination fee to your current provider. However, we recommend checking your contract terms to see if there’s an option to leave without penalties, such as if you’ve received a price increase.
Can I keep my phone number?
Yes! When you switch providers, you can usually port your number over. You will need to ensure that you provide all the relevant information at sign up stage to ensure you don’t risk losing your number.
When will I be installed?
Check your postcode to find out whether we are currently live and connecting homes in your area. If we’re ready to connect you, a member of our team will be in touch to book your free install straight away!
If we’re not quite live in your area just yet, signing up online will reserve the amazing offer BUT we won’t be able to install you straight away. It’s still important to sign up to lock in the great price, and remember – no payment will be taken until you’re all set-up and installed! If we can;t install you right away, we can still organise your switch when we book your installation appointment.
Will I experience any downtime during the switch?
One Touch Switch is designed to minimise downtime. Once your new Grain service is installed, your current provider will be notified and action the cancellation of the old service, meaning you should never be left without a broadband service.
What if I like TV services?
We recommend unbundling your TV and broadband packages for commitment-free viewing, tailored to your taste. You could be saving £££s! Find out more, here.
Can I keep my router and equipment?
In most cases, you’ll need to use the router provided by Grain to take full advantage of our Full Fibre service. However, our installation team will assist you in setting everything up and making sure it works seamlessly.
What if I change my mind about switching?
If you change your mind, you have the right to cancel the switch within 14 days of signing up. Just let us know, and we’ll ensure the process is halted.
Been offered a retention offer?
We doubt it’ll happen but if you’re offered an equal package, for a better price, we’ll match it. So you can still enjoy all the benefits of the Grain service, with the best broadband deal on your street!
Remember to check the whole life cost of the contract – you might get a discount for a couple of months, but when you add in the mid-contract price rises, you’re often no better off.
Will businesses be able to use automated switching?
Businesses are not included in the current rollout of the One Touch Switch. However, this feature is due to be extended to business customers in approximately 12 months. This phased rollout will allow us to address any potential issues and optimise the feature for all users.
Businesses can still switch providers through traditional methods. Any questions? Please contact our Customer Support team for support with the switching process.
We will provide updates and announcements about the rollout to business customers through our website and direct communications. Be sure to check our website regularly or subscribe to our newsletter for the latest information.
