Moving
home?

Frequently asked questions

• What if I am moving house and Grain isn’t available at my new place?

  We’ll be sad to see you go – but we won’t hold you hostage. Get in touch to give us 30 days notice and start the cancellation process.

• There’s a Grain router already installed in my new home

  Lucky you! Your new home is already set-up with our lightning-fast, super-reliable broadband. We will give you a new contract for your new home – no engineer visit required. All you need to do now is complete the form below to update your account.
• Can I take my Grain broadband with me?

  Yes, if Grain Full Fibre is available at your new address. Follow these three simple steps to make it happen:

  1.      Check your postcode first, to make sure Grain is available at your new home.

  2.      Complete the moving home form to let us know where you’re moving to.

  3.      We’ll be in touch to arrange the best time to connect your new home.

• What do I do with my Grain router when I leave?

  Leave it where it is and keep it switched on. Whether you’re taking your Grain service with you or cancelling because we cannot service your new property, we’ll need remote access to the router to complete the move or cancellation.

  Leaving the router in place also means the next resident can choose Grain Full Fibre without needing a new installation. As the router is connected to fibre optic cabling, please don’t remove it from the wall yourself – if it needs to be removed, we’ll arrange for one of our engineers to do it safely.

  So, pack your bags – not your router!

• Do I need to pay an early termination fee if I move?

  If Grain is available at your new address, you can take your service with you to avoid cancelling early and paying termination fees.

  If you’re moving to an address that Grain cannot service, some fees may apply.

• Will I need a new contract?

  Yes. If you move your broadband service to a new address, we provide a new contract for that address