Getting installed

We provide a speedy, simple and safe installation service

Wondering when we will install your home?

When you sign-up or pre-order a broadband package, we will make clear if your home is ready for install or not. You pay nothing until the Grain router is up and running inside your home. If our service is ready on your street, we will call right away to arrange a suitable date for installation. If you are sitting tight and waiting after you pre-order, we will call you as soon as the network goes live on your street.

What does our installation process look like?

Once signed up, a member of our team will be in touch to help organise your install and connect your home or business in a flash!

Book an install
Moving Home , My Account

Once we’ve reviewed your property online and determined the best method of installing your new broadband connection, we’ll schedule your install at a time that works for you.

Engineer visit
Switching , Moving Home

Our install engineers will attend your property and get straight to work fitting your home with its own dedicated fibre cable – direct to your Grain router.

Set-up & go
Moving New Build

When the engineer is finished, they’ll help you set-up a device to ensure your service is working, and they’ll tidy up after themselves!

Got questions?

Here's a few of the questions we get from customers just like you

What's the difference between 'live' and 'not live'?

If we’re live at your address, great news – we’re ready to connect your home or business when you are!

If we’re not quite live at your address, this means we’re working hard to make our service available to you. If you see a great offer available in your area, you can still pre-order our service and reserve the amazing deal until our network is ready. Then, we’ll get in touch to book your install.

Not sure if you’re live or not? Check your postcode!

What if you can't do an online property inspection?

Don’t worry, some installations require more thought than others. An engineer will visit your property and conduct a survey to determine the best way to install your Grain broadband line. This ensures your new service is installed safely and securely.

Is my install free?

We provide a free standard installation, which normally involved installing the router at the front of your home. If you wish to have your router in a different place, we can normally accommodate this at an additional cost, which will be pre-agreed with you before the work takes place.

What if I need to cancel my install?

These things happen. Please let us know with more than 24 hours warning though, or we may charge you for a missed appointment. You can let us know on live chat or by calling or emailing us.

Do I need permission from my landlord?

If you are renting or living in shared accommodation, it’s always a good idea to speak to your landlord for approval first. Let them know that only minimal adjustments are required for us to install the property, and everything from cabling to router placement is professionally managed by our engineers.

Do I need to set-up the router?

Nope! Gone are the days of setting up your own router, we take care of that for you. Our slick router is packed with a powerful punch, and is mounted on your wall, out of the way.

Remember to never
move your router

Your broadband router has been professionally installed and shouldn't be removed unless a Grain employee has given you instructions to do so. Removing the router may cause problems,
plus it's never a good idea to mess with live cables!

Need to book or rearrange an appointment?

Get in touch
Entertainment packages , Business Broadband , installation

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