How Can We Help?
< All Topics

How does it appear on my bank statement?

When you sign up to Grain, you will set up a direct debit mandate, which allows us to take payment in advance each month.

When we collect your monthly direct debit, some banks and building societies only show the payment on your account or statement as ‘GoCardless Ltd’, which is the secure payment system we currently use. Other banks or building societies will show ‘GoCardless Ltd-Grain Connect- XXXXX’.

To help identify the mandate, you can click on the direct debit and it should open saying it is linked to Grain Connect alongside your customer reference number.

Please note: Some other companies may also use the same system, so the title could appear on your statement more than once. It is worth checking with your bank if this is the case.

For more information on payments, from finding out how to make your monthly payment, to changing your billing date and making your first payment, get lots of helpful advice on paying your Grain Connect bill from our straightforward FAQ section. For more support, get in touch with our call centre.
Menu
close

Enter your postcode

close

Sorry, we don't cover your area at the moment

Our fast, reliable Full Fibre broadband service is not currently available to your postcode, but register your interest and if we have plans to connect your area, we will be in touch to let you know how you can access the fastest speeds on your street

Register Your Interest