My phone will not dial out?

First, check for the following:

– Have you had a power outage or internet dropout? As the phone operates over the internet, any loss of service will cause the phone not to work. As a result, we recommend having a back-up in case of emergencies (I.e. a mobile phone)

– Is the number you are inputting in the correct format? Make sure you use the full telephone number with area code.

– Is the number you are inputting allowed on your current phone package? If you don’t have mobile calls included in your package, these will not work on your phone.

– Is your phone wired to the router correctly?

Next you can try restarting the router by turning the power off for a minute and turning it back on.

Still not working? Our Customer Support team are on hand to help. Our call centre is open between 9am-7pm Monday to Friday, and 9am-5pm Saturday, Sunday and bank holidays. Get in touch!