How Can We Help?
< All Topics

My phone will not dial out?

First, check for the following:
– Have you had a power outage or internet dropout? As the phone operates over the internet, any loss of service will cause the phone not to work. As a result, we recommend having a back-up in case of emergencies (I.e. a mobile phone)
– Is the number you are inputting in the correct format? Make sure you use the full telephone number with area code.
– Is the number you are inputting allowed on your current phone package? If you don’t have mobile calls included in your package, these will not work on your phone.
– Is your phone wired to the router correctly?

Next you can try restarting the router by turning the power off for a minute and turning it back on.

Still not working? Our Customer Support team are on hand to help. Our call centre is open between 9am-7pm Monday to Friday, and 9am-5pm Saturday, Sunday and bank holidays. Get in touch!
Menu
close

Enter your postcode

close

Sorry, we don't cover your area at the moment

Our fast, reliable Full Fibre broadband service is not currently available to your postcode, but register your interest and if we have plans to connect your area, we will be in touch to let you know how you can access the fastest speeds on your street

Register Your Interest