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My phone will not dial out?

Remember, unlike old style phonelines you need to dial the full number including the area code. Please check that the number you are trying to call is allowed with your chosen package.
As your phone works by using your broadband if you experience a power cut or a lost of internet service your phone will not work so we always recommend having a back up for emergencies (for example a mobile phone). If you are still having issues with your phone, make sure you have installed you phone correctly into your router and try restarting your router by turning the power off for one minute, and back on again. If this does not resolve the issue, please get in touch with our team.


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