Terms & Conditions – Offer Specific

Grain’s Switch & Ditch promotion (The Promotion) is open to new Grain customers who have a live service available on their street at the point of order but are still in contract with another provider (Current Provider). It is not available to customers moving into new build homes and taking our Free Trial offer.

The Promotion allows eligible customers to have both their Current Provider’s service and Grain’s service running at the same time, while they transition to Grain, and only pay a minimum fee to Grain for between 1 and 6 months (depending on the remaining minimum commitment period for their Current Provider’s service).

1. In these Terms and Conditions, “Grain”, “we”, “us” and “our” refer to Grain Connect Ltd while “you” and “your” refer to you, our prospective customer.
2. This Promotion is only available to new Grain residential customers:
   1. who sign up for any of Grain’s 18-month minimum commitment residential packages for their premises (“Premises”) between 1 November 2022 and 31 May 2023 (both dates inclusive) via telephone call with one of our sales representatives;
   2. who, immediately before such sign up, have no existing agreement for broadband service with Grain for those Premises; and
   3. who, at the time of such sign up, receive broadband service at the Premises from their Current Provider.
3. To qualify for the Promotion, at the time you place your order for one of the residential packages, you must provide Grain with a screenshot or other image of documentation/correspondence from your Current Provider which clearly evidences:
   1. that you are currently receiving a broadband service at the Premises from your Current Provider; and
   2. the remaining minimum commitment period for your Current Provider’s broadband service at the Premises.
4. The Proof you provide under Clause 3 above should not comprise the entire contract which you have with your Current Provider – just relevant excerpts of it or other communications with your Current Provider which provide us with the evidence required
5. It is Grain’s decision as to whether the proof you provide is acceptable in connection with this Promotion. If we are satisfied with your proof, this Promotion will be applied to your Order Confirmation.
6. You must pay one initial monthly payment, in full, to activate the service, then the following months will be charged at £1 per month, up until the pre-agreed date, at which time your contract with your Current Provider will end.

After expiry of the Promotion Period, you will be charged for your new Grain package in line with the pre-agreed amount for your package.

Any additional package add-ons such as phone packages will be charged separately and are not part of this Promotion.

1. When you have completed your Order, you will receive an order confirmation email from us reflecting the Promotion.
2. If you do not provide acceptable Proof at the time you place your Order, you will not qualify for this Promotion. In those circumstances, our sales representatives will be able to inform you if there are any other relevant promotions available at that time.
3. No Installation Fee will be payable under this Promotion if you opt for our standard installation. Non-standard installations will be charged as per our price guide and these will be agreed before any installation takes place. Any non-standard install will be surveyed and agreed before our engineer carries out any work.
4. This Promotion is only available at premises which are already covered by our network.
5. It is your own responsibility to cancel your contract with your Current Provider in line with the terms of their agreement. Grain cannot be held responsible for failure to do so.
6. Our Residential Terms & Conditions will apply to your Order.
7. We reserve the right to terminate, cancel, suspend, or amend this Promotion at any time.
8. These Terms are governed by English law and you agree to the jurisdiction of the English courts.

Grain’s Loyalty Price Promise is open to all new and existing Grain customers, across all residential packages, and all Business Fibre packages. The Loyalty Price Promise ensures that new and existing customers will always receive the same great price at all times.

1. In these Terms and Conditions, “Grain”, “we”, “us” and “our” refer to Grain Connect Ltd while “you” and “your” refer to you, our prospective or current customer.
2. The Grain Loyalty Price Promise is an ongoing promise to our customers, with no end date.
3. The Loyalty Price Promise applies to residential packages in both New Build and Urban communities, as well as on Business Fibre packages for high street businesses. This does not apply to DIA customers on Business Parks.
4. The Loyalty Price Promise only applies to our Broadband service.
5. The Loyalty Price Promise will be offered to all existing customers at the point of renewal of their current broadband service contract, allowing them to take advantage of any price we are running at that time for new customers on the same street.
6. Any price we are running on your street will be bound by its own offer terms, including end dates.
7. Grain reserves the right to withdraw, suspend, cancel or change the Loyalty Price Promise at any time, with or without notice.
8. All other Grain Residential and Business Terms & Conditions apply.