Residential & business
Fibre broadband products
The following subscription charges apply to our fibre broadband products.
Price changes apply to the broadband prices set out below. If you are in a fixed price contract minimum term, any price changes will only apply once your minimum term has ended.
The monthly charges stated below apply to our standard broadband and fibre products. There may also be an introductory discount applied to your monthly charge for your initial contract period, which we would have made you aware of when you first signed up.
• Superfast
In-contract introductory offer as stated in your order confirmation
Out-of-contract you will be charged an additional £5 rolling contract charge, and may be subject to annual price rises
• Ultrafast
In-contract introductory offer as stated in your order confirmation
Out-of-contract you will be charged an additional £5 rolling contract charge, and may be subject to annual price rises
• Hyperfast Total Home
In-contract introductory offer as stated in your order confirmation
Out-of-contract you will be charged an additional £5 rolling contract charge, and may be subject to annual price rises
• Gigafast Total Home
In-contract introductory offer as stated in your order confirmation
Out-of-contract you will be charged an additional £5 rolling contract charge, and may be subject to annual price rises
Previously sold residential fibre broadband products – No longer for sale
Fibre 100 monthly £29.95
Other fibre charges
Other charges for your Grain fibre broadband service
Wi-fi extender – Monthly £6.00
Wi-fi extender – Purchase £99.00
Note: Wi-fi extenders are included with Hyperfast Total Home and Gigafast Total Home services.
Early termination charges
Early termination charges apply to Services ended within the Minimum Period of your Agreement. There is a Minimum Period for all of our Services. If you cancel within the Minimum Period, you’ll have to pay the early termination charge. The amount of the early termination charge depends on the package you signed up to and how long is left to run of the Minimum Period. Early termination charges are subject to VAT.
The early termination charge is the remaining amount you would have paid up to the end of your Minimum Period.
From that we deduct:
• VAT;
• any costs we save from your Agreement ending early; and
• a discount of 2% for early receipt of payment.
We then add VAT to give the final early termination charge.
Note: Other Charges may also apply in certain circumstances, for example if you fail to return equipment where required.
Note: A £40 termination fee applies when cancelling within the 14-day cooling off period.
Phone products
The following subscription charges apply to sales of our phone products.
Price changes apply to the phone prices set out below. All of our phone packages are on a rolling 30 day contract. Any price changes will only apply once your minimum term has ended.
The monthly charges stated below apply to our standard phone products. There may also be an introductory discount applied to your monthly charge for your initial contract period, which we would have made you aware of when you first signed up.
Grain phone products
Package monthly charge
Unlimited landline £7.00
Unlimited landline and mobile £15.00
Unlimited anytime non-geographic £19.00
Previously sold Grain phone products – No longer for sale
Package monthly charge
Evening and weekend calls £0.00
Anytime landline and mobile calls £5.00
Other charges
Home move fee – £25.00 – This fee will be waived for the first home move in any 12-month period.
Late payment – £2.50 – If we try to take your payment and the payment request fails, we will allow 7 days for you to make payment. If payment is not made within 7 days, we may apply a Late Payment fee to cover our administration costs associated with this failed payment. These charges are not subject to VAT.
Reconnection fee – £10.00 – If your contract has been terminated and we agree to provide you with service again, after you have made payment, we may apply a reconnection fee to cover our administration costs.
Non-DD charge – £5.00 – It is a requirement that you maintain an active DD on your account for the duration of your contract. If you cancel your DD then we will charge you a fee to cover the additional administration costs that we will incur per invoice until you re-establish an active DD on your account. In addition, if, for exceptional reasons, we agree to accept a payment method from you other than by direct debit, we will charge you a non-Direct Debit charge for not paying by Direct Debit.
Non-standard installation – £150.00 – If you require an installation that is not in line with our standard installation offering, we will apply a charge to cover our additional costs.
Standard call-out charge – £150.00 – If we visit your property to repair a fault that is a result of your equipment being faulty then we may charge a Standard Call Out fee to cover our costs. If we need to provide replacement equipment, we may also charge for this equipment in addition to the call out fee.
Missed appointment – £100.00 – If we agree with you to visit your property to undertake work that you have requested and we are unable to gain access to the property, we will raise a charge to cover our costs
Wi-fi router – £120.00 – If we need to provide a replacement for your wi-fi router as a result of damage that you have caused, we will raise a charge for this.
Renumber – £25.00 – If you request a change of number after your contract has commenced, we will raise a charge for this.
GTU installation – £150.00
Unreturned wi-fi router – £120.00 – If you do not return equipment to us as agreed we will raise a charge.
Unreturned wi-fi extender – £80.00 – If you do not return equipment to us as agreed we will raise a charge.
Unreturned 4G router – £150.00 – If you do not return equipment to us as agreed we will raise a charge.
Rolling contract charge – £5.00 – If you do not renew your contract, you will be charged an additional £5 per month.
Fibre broadband products
Business fibre broadband products
The following subscription charges apply to our fibre broadband products.
Price changes apply to the broadband prices set out below. If you are in a fixed price contract minimum term, any price changes will only apply once your minimum term has ended.
The monthly charges stated below apply to our standard broadband and fibre products. There may also be an introductory discount applied to your monthly charge for your initial contract period or other special offer prices which we would have made you aware of when you sign up.
Business Park – In-contract
Business Fibre 100MB – Monthly package charge £24.99 Excl. VAT, £29.99 incl. VAT, £4.17 Static IP Excl. VAT, £5.00 Static IP Incl. VAT
Business Fibre 300MB – Monthly package charge £49.99 Excl. VAT, £59.99 incl. VAT, £4.17 Static IP Excl. VAT, £5.00 Static IP Incl. VAT
Business Fibre 500MB – Monthly package charge £74.99 Excl. VAT, £89.99 incl. VAT, £2.08 Static IP Excl. VAT, £2.50 Static IP Incl. VAT
Business Fibre 900MB – Monthly package charge £99.99 Excl. VAT, £119.99 incl. VAT, Free Free
Please note: An additional £4.17 (excl. VAT) monthly charge applies to each package when out of contract.
High Street – In-contract
Business Fibre 100MB – Monthly package charge £33.99 Excl. VAT, £40.79 incl. VAT, £4.17 Static IP Excl. VAT, £5.00 Static IP Incl. VAT
Business Fibre 300MB – Monthly package charge £39.99 Excl. VAT, £47.99 incl. VAT, £4.17 Static IP Excl. VAT, £5.00 Static IP Incl. VAT
Business Fibre 500MB – Monthly package charge £47.99 Excl. VAT, £57.59 incl. VAT, £4.17 Static IP Excl. VAT, £5.00 Static IP Incl. VAT
Business Fibre 900MB – Monthly package charge £55.99 Excl. VAT, £67.19 incl. VAT, £4.17 Static IP Excl. VAT, £5.00 Static IP Incl. VAT
Please note: An additional £4.17 (ex VAT) monthly charge applies to each package when out of contract.
Other fibre charges
Other charges for your Grain broadband service
Wi-fi extender – Monthly – £5.00 Excl. VAT, £6.00 Incl. VAT
Wi-fi extender – Purchase – £82.50 Excl. VAT, £99.00 Incl. VAT
Early termination charges
Early termination charges
The charges below will apply to services cancelled within the minimum term. Early termination charges are subject to VAT.
Charges can be seen below and will apply to services cancelled within the minimum term.
Business Fibre 100 – Monthly charge – £15.00 excl. VAT, £18.00 incl. VAT
Business Fibre 300 – Monthly charge – £15.00 excl. VAT, £18.00 incl. VAT
Business Fibre 500 – Monthly charge – £15.00 excl. VAT, £18.00 incl. VAT
Business Fibre 900 – Monthly charge – £15.00 excl. VAT, £18.00 incl. VAT
Note: A £33.33 (excl VAT)/£40 (incl VAT) termination fee applies when cancelling within the 14-day cooling off period.
Phone products
Phone products
The following subscription charges apply to sales of our phone products.
Price changes apply to the phone prices set out below. If you are in a fixed price contract minimum term, these price changes will only apply once your minimum term has ended.
The monthly charges stated below apply to our standard phone products. There may also be an introductory discount applied to your monthly charge for your initial contract period, which we would have made you aware of when you first signed up.
Grain Phone Plans
Package monthly charge excl. VAT monthly charge incl. VAT
Business Phone – first 2000 mins £12.50 £15.00
Business Phone – per additional 2000 mins £6.67 £8.00
Other charges
Moving Premise Fee – £20.84 (Excl. VAT), £25.00 (Incl. VAT) – This fee will be waived for the first premises move in any 12-month period.
Late Payment – £7.50 (Excl. VAT) – If we try to take your payment and the payment request fails, we will allow 7 days for you to make payment. If payment is not made within 7 days, we may apply a Late Payment fee to cover our administration costs associated with this failed payment. These charges are not subject to VAT.
Reconnection Fee – £8.34 (Excl. VAT), £10.00 (Incl. VAT) – If your contract has been terminated and we agree to provide you with service again, after you have made payment, we may apply a reconnection fee to cover our administration costs.
Non-DD Charge – £4.17 (Excl. VAT), £5.00 (Incl. VAT) – It is a requirement that you maintain an active DD on your account for the duration of your contract. If you cancel your DD then we will charge you a fee to cover the additional administration costs that we will incur per invoice until you re-establish an active DD on your account. In addition, if, for exceptional reasons, we agree to accept a payment method from you other than by direct debit, we will charge you a non-Direct Debit charge for not paying by Direct Debit.
Non-Standard Installation – £125.00 (Excl. VAT), £150.00 (Incl. VAT) – If you require an installation that is not in line with our standard installation offering, we will apply a charge to cover our additional costs.
Standard Call Out Charge – £125.00 (Excl. VAT), £150.00 (Incl. VAT) – If we visit your property to repair a fault that is a result of your misuse of or damage to our equipment, then we may charge a Standard Call Out fee to cover our costs. If we need to provide replacement equipment, we may also charge for this equipment in addition to the call out fee.
Missed Appointment – £83.34 (Excl. VAT), £100.00 (Incl. VAT) – If we agree with you to visit your property to undertake work that you have requested and we are unable to gain access to the property, we will raise a charge to cover our costs
Wi-fi Router Replacement – £100.00 (Excl. VAT), £120.00 (Incl. VAT) If we need to provide a replacement for your Wi-fi router as a result of damage that you have caused, we will raise a charge for this.
Re-number – £20.84 (Excl. VAT), £25.00 (Incl. VAT) – If you request a change of number after your contract has commenced, we will raise a charge for this.
GTU Installation – £125.00 (Excl. VAT), £150.00 (Incl. VAT).
Unreturned Wi-fi Router – £100.00 (Excl. VAT), £120.00 (Incl. VAT) – If you do not return equipment to us as agreed we will raise a charge
Unreturned Wi-fi Extender – £66.67 (Excl. VAT), £80.00 (Incl. VAT) – If you do not return equipment to us as agreed we will raise a charge
Unreturned 4G Router – £41.67 (Excl. VAT), £50.00 (Incl. VAT) – If you do not return equipment to us as agreed we will raise a charge
