Privacy Policy

What is a Privacy Policy?

At Grain we are committed to the privacy and securing of the data we hold about you. Throughout the data collection process, all necessary steps are taken to ensure that data is used only for the purposes we clearly state. The data that we collect will depend on the service we provide to you.

This Privacy Statement is designed to assist you in understanding how Grain uses and safeguards the information you provide to us when using the Grain Services. You should read this policy along with the Terms and Conditions of the other services we provide to you.

Grain is committed to protecting your personal data and privacy. This policy tells you what data we collect, how we process your data, how we protect it and what rights you have.

In this policy:

We are Grain Connect Ltd, of Clifford Court, Cooper Way, Parkhouse Road, Carlisle CA3 0JG. Where we refer to ‘we’, ‘us’ or ‘our’, this means Grain and our group companies.

You are an individual about whom we hold information for one of the following reasons:

  • You are a customer, or prospective customer of Grain or one of our group companies who enters into a contract with us for our products or services;
  • You have a contract, or are discussing arrangements with us, for access to your property to install our network;
  • You visit  (our “site”); or,
  • You have communicated with us at an event, or by phone, email, social media, surveys or other means.

Grain Connect Ltd is regulated by the Information Commissioner’s Office as a data controller (registration number ZA261174) and by Ofcom as a provider of Electronic Communications Services.

Please read this policy carefully to understand what data we collect and how we will treat it. By visiting our site and/or buying services from us, you confirm that you have read and understood the practices described in this policy. Should you have any queries or concerns then please contact the Data Protection Officer at

Version 2 – February 2022

Version 1 – Pre February 2022


Enter your postcode


Sorry, we don't cover your area at the moment

Our fast, reliable Full Fibre broadband service is not currently available to your postcode, but register your interest and if we have plans to connect your area, we will be in touch to let you know how you can access the fastest speeds on your street

Register Your Interest