Reporting into the Network Director, the Network Manager will be responsible for providing support to our Technical Support team to resolve complex issues and customer faults. You will oversee the deployment of our network equipment as we build our new sites and monitor and manage our current network infrastructure.

We are looking for a pro-active, highly motivated individual with the ability to deliver set objectives accurately, and on time. The successful candidate will be able to work autonomously, whilst guiding and supporting their team.

Main responsibilities

• Supporting the technical support team to ensure they have the knowledge to deal with all customer enquiries
• Develop a culture which clearly outlines expectations for each member of the Network team and encourages personal responsibility and development
• Complete cabinet builds to ensure they are ready for delivery to site
• Collaborate with external suppliers to solve issues
• Ensure all changes to the network are documented and highlighted to the relevant team members
• Leading the improvement of processes within the department to encourage a more streamlined delivery
• Troubleshoot issues efficiently while effectively communicating escalations and outcomes
• Provide guidance and mentoring to engineers, supporting the design, implementation and troubleshooting when required