Network Manager

Ready to manage a cutting edge Full Fibre network?





About this role

Reporting into the Network Director, the Network Manager will be responsible for providing support to our Technical Support team to resolve complex issues and customer faults. You will oversee the deployment of our network equipment as we build our new sites and monitor and manage our current network infrastructure.

We are looking for a pro-active, highly motivated individual with the ability to deliver set objectives accurately, and on time. The successful candidate will be able to work autonomously, whilst guiding and supporting their team.

Main responsibilities
  • Supporting the technical support team to ensure they have the knowledge to deal with all customer enquiries
  • Develop a culture which clearly outlines expectations for each member of the Network team and encourages personal responsibility and development
  • Complete cabinet builds to ensure they are ready for delivery to site
  • Collaborate with external suppliers to solve issues
  • Ensure all changes to the network are documented and highlighted to the relevant team members
  • Leading the improvement of processes within the department to encourage a more streamlined delivery
  • Troubleshoot issues efficiently while effectively communicating escalations and outcomes
  • Provide guidance and mentoring to engineers, supporting the design, implementation and troubleshooting when required

Experience required
  • Proven experience in an ISP or large enterprise environment
  • Strong leadership capabilities and a willingness to grow the team in line with the business requirements
  • Desire to take full ownership of a project – Create, manage, and update the project plans & deliverables
  • Adept and creative skills for solving complex network and security challenges across multiple functions
  • Network aptitude. The skill to take a new technology, research it and deploy it live in a fast paced, constantly evolving environment
  • In-depth troubleshooting at the LAN and WAN levels.
  • Ability to interpret packet captures
  • Experience in documentation of technical issues

About Grain

Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.

With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!

Excellent employee benefits

We believe our team are the key to our success, so we’re proud to offer a comprehensive range of benefits that go beyond the norm.

A happy and healthy team is a productive one, and our benefits are designed to help you thrive both professionally and personally!

Network engineer , technical support , Install engineer , Sales executive

Salary dependant on experience

Network engineer , technical support , Install engineer , Sales executive
Annual leave

We offer 25 days annual leave allowance, plus bank holidays.

Network engineer , technical support , Install engineer , Sales executive

Start saving for your future and we will contribute up to 7% towards your retirement.

Install engineer , Sales executive

We provide 4 times your annual salary to a nominated person, following a death in service.

Incentive Scheme

Get financially rewarded for your hard work and dedication with an annual incentive scheme.

Referral Scheme

Refer a friend or former colleague to join the Grain team and you could earn £££s!

Perks at

Take advantage of great discounts with selected nationwide retailers.

Employee Assistance

Gain access to wellbeing counselling and legal information should you ever need it.

Apply today

We’re excited to hear from you!

"*" indicates required fields

Max. file size: 50 MB.
This field is for validation purposes and should be left unchanged.

Please select your address

Address not here? Register your interest