Regional Field Sales Manager

Strategise, build relationships, analyse performance data, and travel within your region

About this role

We are looking for an experienced Regional Field Sales Manager who is passionate about the interests of our customers and will act as a customer champion within Grain.

This role will be responsible for the day to day management of our Regional Field Sales teams, ensuring their time is used efficiently to hit our sales targets. You will build, train and support your team to ensure excellent sales skills, product knowledge and understanding of the Grain processes to ensure they follow up leads and onboard customers in the best way possible.

Your core focus will be to manage the day-to-day operations of the field-based sales team, helping to shape and then roll out the brownfield sales strategy across the UK and measure and report back on success. The Field Sales Managers responsibilities will include, but not be limited to:

Delivery of Sales Targets

Understand the company sales targets and how to achieve these across the various brownfield projects
Ensure a clear process is developers and delivered for all new coming soon sites to gain the best possible attraction of potential leads
Continually review current sites for success, and implement ways of reaching hard to reach customers
Act as the point of escalation for all sales customer queries or complaints, ensuring a clear understanding of company terms and conditions and the wider industry standards
Ensure the sign-up process is adhered to and implemented effectively to support the target
Look at ways to upsell to customers to drive more income for the business
Work closely with the wider business teams to ensure any customer touch points they have also delivered a great service, including Customer Service, Operations and Marketing
Liaise with the Head of Customer Experience on successes and challenges and problem solve to improve performance
Look at key sales trends across timescales or geographies and implement improvement strategies
Understand competitor offerings and suggest ideas to improve our own sales offerings
Work closely with the marketing team to ensure the customers on and offline journey meets our sales requirements, including emails, social media posts and face to face contact
Support the team to hit sales targets by also carrying out door to door sales or following up leads

Management of Team Efficiency

Support the team with the management of their diary to make the most of their working hours each week
Manage annual leave to ensure key milestones are always hit
Work closely with the Brownfield Operations team and Project Managers to understand the timescales, locations and plans of the contractors
Manage data in the system to ensure customers are contacted and details are captured, and the relevant follow up takes place
Ensure a clear process is in place to track the use of the team’s time and their effectiveness during their working hours
Continually improve the way data is updated in the system to utilise the amount of time available for door knocking
Work with marketing to always ensure a supply of relevant marketing materials
Training and Onboarding
Effectively train your team on the Grain product, ensuring they understand the benefits and key selling points
Ensure and product changes are rolled out to the team in a timely manner
Work with the team to ensure processes are clear and understood and followed at all times
Support the team with the use of the Grain systems and how to use them effectively
Support the business improvement team in designing, implementing and communicating change across the team
Develop, write and update scripts for each customer touchpoint with the business

Line Management

Line manage a growing team of door to door sales staff, covering a range of working hours. Ensure effective communication and briefing to continually build a team ethos and a great customer first culture
Undertake regular staff training in groups or one to one, including shadowing and feedback, and on customer systems and processes
Ensure effective scheduling of staff annual leave and bank holidays to maintain an appropriate level of cover at all times
Update the team on KPIs, targets and commission on a regular basis and take on board and feedback provided

Processes and Procedures

Ensure your own and your teams compliance with business processes and procedures at all times, auditing, identifying and addressing any non-compliance swiftly
Work closely with wider business colleagues to continually develop and improves processes and ensure these are documented, rolled out and communicated effectively
Ensure the correct use of customer SLAs at all times, and identify ways to improve on SLA performance with clearly owned action plans

Working hours

Working hours are 37.5 per week. This will include some weekend working. You will need to be flexible with your hours and use your time well to meet the needs of customers.

Experience/skills required

We are looking for an organised, passionate and process orientated individual with a track-record of hitting sales targets and selling products to customers door to door. You will know how talk to customers concisely and also have experience in considering the best marketing and sales strategies to reach and sell to these customers. Your ethos will be customer first, and you will help to promote this across the culture of our business.

Extensive experience of delivering face to face sales
A background in managing and developing an effective sales team, driving a culture of continuous improvement
Experience in training and ongoing support and development of a team
This role will require flexibility, commitment, strong communication skills and resilience to deal with the requirements of customers
Excellent verbal and written communication skills
The ability to maintain calm under pressure
Ability to help design and roll out processes
Efficiency and organisational skills
Detailed experience with CRM systems and ticketing systems
An ability to learn and understand the full range of products and services on offer
Experience in the telecommunications industry is advantageous but not compulsory

About Grain

Grain is a fast-growing national broadband provider, headquartered in Carlisle, with a range of opportunities across the UK. Unlike some providers, Grain builds their own dedicated fibre optic network with a unique cable to the home (FTTP), delivering some of the fastest broadband products and helping bring digital transformation to the UK.

Having recently announced a £130 million investment, now is the perfect time to join one of the fastest growing companies in an exciting industry – apply today!

Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.