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Is there a cooling-off period?

Yes – as standard, you have a 14-day cooling off period in which you can change your mind and cancel your contract with us. This 14-day period begins when you are installed and connected to the Grain service.

If you cancel within your 14-day cooling off period, a £40 fee applies to cover the cost of installation and activation. Find out more about your right to cancel your service early in our terms & conditions.
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