Will I be charged for a missed appointment?
If you arrange an appointment with us and there is no-one at home when we arrive, then a charge may apply. This is especially the case if it happens more than once. If you aren’t able to be home when you have an appointment booked, please contact us as soon as you can to let us know, so that we can rearrange it for you. Please be aware that charges may apply if an appointment is changed more than once with less than 24 hours notice.