Offer Specific T&Cs

Special Offers

• Switch & Ditch

  Grain’s Switch & Ditch promotion (The Promotion) is open to new Grain customers who have a live service available on their street at the point of order but are still in contract with another provider (Current Provider).

  The Promotion allows eligible customers to have both their Current Provider’s service and Grain’s service running at the same time, while they transition to Grain, and only pay a minimum fee to Grain for between 1 and 6 months (depending on the remaining minimum commitment period for their Current Provider’s service).

  1. In these Terms and Conditions, “Grain”, “we”, “us” and “our” refer to Grain Connect Ltd while “you” and “your” refer to you, our prospective customer.

  2. This Promotion is only available to new Grain residential or High Street Business customers:

  2.1. who sign up for any of Grain’s minimum commitment broadband packages for their premises (“Premises”) between 1 November 2022 and 31 December 2025 (both dates inclusive) via telephone call with one of our sales representatives;

  2.2. who, immediately before such sign up, have no existing agreement for broadband service with Grain for those Premises; and

  2.3. who, at the time of such sign up, receive broadband service at the Premises from their Current Provider.

  3. To qualify for the Promotion, at the time you place your order for one of the packages, you must provide Grain with a screenshot or other image of documentation/correspondence from your Current Provider which clearly evidences:

  3.1. that you are currently receiving a broadband service at the Premises from your Current Provider; and

  3.2. the remaining minimum commitment period for your Current Provider’s broadband service at the Premises.

  4. The Proof you provide under Clause 3 above should not comprise the entire contract which you have with your Current Provider – just relevant excerpts of it or other communications with your Current Provider which provide us with the evidence required

  5. It is Grain’s decision as to whether the proof you provide is acceptable in connection with this Promotion. If we are satisfied with your proof, this Promotion will be applied to your Order Confirmation.

  6. You must pay one initial monthly payment, in full, to activate the service, then the following months will be charged at £1 per month, up until the pre-agreed date, at which time your contract with your Current Provider will end.

  Timescale (First Month) – One monthly payment in full at the pre agreed package price, taken at the point at which your service goes live, following the installation of your router

  Timescale (Monthly while both contracts are running) – Monthly payment of £1, until your contract with your Current Provider ends, up to a maximum of 5 months.

  Timescale (After expiry of the offer) – Monthly payment at the pre agreed package price for the remaining term of your fixed term contract with Grain. Beyond this, your monthly payment will revert to the full package price.

  After expiry of the Promotion Period, you will be charged for your new Grain package in line with the pre-agreed amount for your package.

  Any additional package add-ons such as phone packages will be charged separately and are not part of this Promotion.

  1. When you have completed your Order, you will receive an order confirmation email from us reflecting the Promotion.
  2. If you do not provide acceptable Proof at the time you place your Order, you will not qualify for this Promotion. In those circumstances, our sales representatives will be able to inform you if there are any other relevant promotions available at that time.
  3. No Installation Fee will be payable under this Promotion if you opt for our standard installation. Non-standard installations will be charged as per our price guide and these will be agreed before any installation takes place. Any non-standard install will be surveyed and agreed before our engineer carries out any work.
  4. This Promotion is only available at premises which are already covered by our network.
  5. It is your own responsibility to cancel your contract with your Current Provider in line with the terms of their agreement. Grain cannot be held responsible for failure to do so.
  6. Our Residential Terms & Conditions will apply to your Order.
  7. We reserve the right to terminate, cancel, suspend, or amend this Promotion at any time.
  8. These Terms are governed by English law and you agree to the jurisdiction of the English courts.

• Price Match Guarantee

  If you find another provider offering a better price for the same broadband package, we will match the existing offer, providing you can supply evidence that the offer is like for like, and currently available at your property address.

  Criteria

  • Price match will be calculated based on the total contract value with the alternative provider spread over the advertised contract term.
  • The service must be identical in terms of contract term, upload and download speeds, payment terms and inclusive service attached to the contract.
  • The Price Match Guarantee cannot be used in conjunction with any other offer or discount code.
  • The price from the competitor must be available at the time you place the order with Grain.
  • The price from the competitor must relate to broadband, and not a bundled package with additional services such as TV or mobile.
  • Both the Grain service and the Competitor service must be live and ready to install at the point of sign up.
  • Your installation must be booked/ confirmed within 30 days of signing up using the Price Match Guarantee.

  Evidence

  To secure our Price Match Guarantee, please call our sales team on 0330 223 2266 and provide the following information:

  • A valid link to the offer on the other companies website
  • OR a copy of a letter/email outlining the full offer, showing the address this is applicable to

  We reserve the right to refuse a Price Match where we cannot verify that the above criteria are satisfied.

  Exclusions

  We will not be able to honour a Price Match Guarantee when:

  • Your contract with Grain has already started
  • A contract with Grain has been taken out at your address by another member of your household within the last 12 months
  • Your package with another provider is based on a Social Tariff
  • Your package with another provider includes any vouchers or cash back
  • Your package with another provider is bundled with services such as TV or mobile services
  • The discount is associated with a staff discount, Blue Light discount, student discount any other occupation-based discount, or any discount based on a Social Tariff
  • The competitor price/ offer has or had a typographical error
  • The competitor price/ offer has expired
  • The premises or package is related to a Business
  • You already have an outstanding debt with Grain

  These terms supplement our standard residential Terms & Conditions, available here.

• Refer a Neighbour

  Eligibility

  To be eligible to refer a neighbour, friend or family member, you (the “Referrer”) must:

  • Be resident in the UK and be 18 years or over, with a valid email address; and
  • Be an existing Grain broadband customer with an active Grain broadband account.

  To be eligible to use the referral code, the Referee (the “Neighbour”) must:

  • Be resident in the UK and be 18 years or over
  • Have a valid email address
  • Not be an existing Grain broadband account holder
  • Not already have a Grain broadband service (in any name) within the property they are signing up

  Referrer and Neighbour both agree that by sharing or using a referral code, we may share their name with the Referrer or Neighbour.

  The Referrer will be provided with a unique code which they may share with their neighbours, friends or family members, provided they are aged 18 or over and a UK resident.

  A Referrer cannot refer themselves, or somebody else within the same property.

  This offer excludes any premise which was already installed and had a live connection on 28/5/24.

  The Process

  Once the Neighbour signs up for a qualifying Grain broadband product, a one-month credit will be added to their Grain broadband account if the following conditions are met:

  • The Referrer and the Neighbour must be eligible to enter the promotion and follow the instructions as set out above
  • The sign up must be made before 30/09/2026 and the installation must have been completed and the service live by 07/07/2026
  • The Referrer and the Neighbour must both be signed up to fixed-term contract residential packages. Business, Landlord and Social Tariffs will not be included as part of this offer.
  • Both Referrer and Neighbour must be outside of their 14 day cooling-off period
  • The Referrer must have paid their last bill, and the Neighbour must have paid their first bill
  • The offer is available from 28/5/2024 and can be withdrawn at any time
  • The Referrer and the Neighbour cannot have cancellation requests made upon their respective accounts before the credit is made

  Other Important Information

  • By referring a neighbour, or using a referral code given to you by a neighbour, you are deemed to have accepted these Terms and Conditions
  • You agree for Grain to send further communications solely as part of this offer. This does not affect your general Grain marketing preferences
  • The Promotion may be withdrawn, amended or extended, at any time and without notice
  • The Referrer will receive a one-month credit on their full bill, including all services added on, such as phone or a wi-fi extender
  • The Neighbour will receive a one-month credit on their broadband bill
  • No cash alternative will be offered
  • This offer is governed by the laws of England and Wales
  • This offer is not available to employees or anyone professionally associated with Grain Connect Ltd or Grain Communications Ltd
• Marketing Claims - Pricing

  No in-contract price rises

  We pledge to never increase your prices within your fixed-term contract. When you sign up for a fixed price contract, you will pay the price quoted at the start of your contract and we will not enforce any other inflationary or specific price upon you within your fixed-term.

   

  Best value broadband

  The best value broadband claim is based on a combination of the below measures – we believe Grain to be the only UK broadband provider who can offer all four of these value-added benefits to customers:

  • The lowest priced national provider in the UK (price comparisons below)
  • A Trustpilot rating of 4.8 (rating comparisons below)
  • Deploying each premise with its own dedicated fibre line, instead of a line shared with their neighbours (further information below)
  • Fixed-price broadband for the whole contract term (price rise comparisons below)

   

  Saving comparisons

  The Lowest Priced Broadband claim is based on comparisons and saving amounts taken directly from publicly available prices from major competitors websites on 11/05/26. They are calculated using Grain broadband package pricing for June 2026, based on 24-month contract and using the closest like-for-like broadband product and inclusive of additional fees and annual in-contract price rises of other broadband providers. Excludes regional providers.

  Grain’s claim “Free Broadband” relates to the offer period from 1 June to 30 June 2026, where some products are available with an introductory discount, with up to four months free of charge.

  Comparison against Grain Full Fibre 250 (pricing correct as at 11/05/26) and available to the largest majority of premises on the Grain network.

  	Grain	EE	BT	Plusnet	Sky	Talk Talk	Virgin	Vodafone	KCOM
  Initial Monthly Price	£19.99	£31.99	£33.99	£31.99	£24.00	£24.00	£23.99	£25.00	£24.99
  Contract Price	£299.85	£831.76	£829.76	£783.76	£624.00	£640.00	£639.76	£656.00	£635.76
  Average Monthly Price	£17.49	£34.66	£34.57	£32.66	£26.00	£26.67	£26.66	£27.33	£26.49
  Saving with Grain		£411.97	£409.97	£363.97	£204.21	£220.21	£219.97	£236.21	£215.97

  Grain pricing includes a three-month introductory discount, with the 250Mbps product free for three months, and 21 months at the monthly price shown above.

   

  Comparison against Grain Full Fibre 1000 (pricing correct as at 11/05/26) and available to the largest majority of premises on the Grain network.

  	Grain	EE	BT	Plusnet	Sky	Talk Talk	Virgin	Vodafone	KCOM
  Initial Monthly Price	£24.99	£36.99	£37.99	£34.99	£31.00	£36.00	£26.99	£32.00	£32.99
  Contract Price	£524.79	£951.76	£949.76	£849.76	£792.00	£928.00	£711.76	£824.00	£845.76
  Average Monthly Price	£21.87	£39.66	£39.57	£35.41	£33.00	£38.67	£29.66	£34.33	£35.24
  Saving with Grain		£426.97	£424.97	£324.97	£267.21	£403.21	£186.97	£299.21	£320.97

  Grain pricing includes a three-month introductory discount, with the 1000Mbps product free for three months, and 21 months at the monthly price shown above.

   

  Comparison against Grain Full Fibre 2000 (pricing correct as at 11/05/26) available to some premises on the Grain network.

   

  	Grain	EE	Sky	Virgin	Vodafone
  Initial Monthly Price	£29.99	£44.99	£70.00	£49.99	£55.00
  Contract Price	£599.80	£1143.76	£1728.00	£1263.76	£1376.00
  Average Monthly Price	£24.99	£47.66	£72.00	£52.66	£57.33
  Saving with Grain		£543.93	£1128.20	£663.96	£766.20

  Grain pricing includes a four-month introductory discount, with the 2000Mbps product free for four months, and 20 months at the monthly price shown above.

   

  No up-front costs as standard

  When signing up to a fixed-term residential contract, Grain does not apply any up-front costs for installation or set up for a residential install. If a customer requests an installation which falls outside the parameters of a standard installation, a charge may be applied, as per our Price Guide.

• Marketing Claims - Speed

  Package speed expectations

  The package speeds advertised are those which are sent to the router in your home via the Full Fibre broadband connection from Grain. Speeds measured during a speed test may vary, and the speeds you experience will depend on your distance from the router/ Wi-fi extender, usage and equipment. A wired connection will always deliver the best speeds. Subject to customer equipment capability, expected upload and download speeds on the Full Fibre 1000 package are 900Mbps and expected upload and download speeds on the Full Fibre 2000 package are 1900Mbps.

   

  Speed Comparison

  Speed comparisons such as “up to 16 times faster” are based on the UK average download speeds (170.2Mbps) and UK average upload speeds (59Mbps) published by Ofcom, and measured in Quarter 1 of 2025, compared to the highest possible upload and download speed available from Grain (1000Mbps). Read more on USwitch here. https://www.uswitch.com/broadband/compare/fibre_optic/fibre-broadband-statistics/

   

  Fibre not shared with neighbours

  Grain uses a Fibre to the Premise network (FTTP), with one fibre cable per property through Point to Point (PTP) technology. This means that the fibre cable is not being shared with other premises on the street, giving customers the full available bandwidth and therefore a faster, more reliable and uncontended service. Some other providers who offer Full Fibre use Passive Optical Network (PON) technology and share fibres across premises on the same street or cabinet using a splitter.

   

  Equal upload and download speeds

  The package speeds available for you are the same for uploading as they are downloading. For example, on the Full Fibre 500 package, your upload speed will be 500Mbps and your download speed will be 500Mbps. This is the maximum you can expect, but this will depend on your equipment, usage and proximity to the router/ wi-fi extender. This is consistent across all of our residential premises.

• Marketing Claims - Service

  UKs Best Broadband Tech

  The UK’s best broadband tech claim is based on the Ofcom, the UK’s independent regulator for communications, opinion that Full Fibre broadband is better for speed and reliability. Read more from Ofcom here. https://www.ofcom.org.uk/phones-and-broadband/telecoms-infrastructure/full-fibre-to-reach-half-of-homes-as-competition-drives-better-broadband

   

  No poles on the Grain network

  Grain have never, and pledge that they will never, install a telegraph pole on their independent Full Fibre network as part of their roll out across the UK. All new network installations will be placed safely underground – a modern way of installing, without the need for unsightly poles being placed within local communities.

   

  Connect over 60 devices

  The Zyxel EX5601 router is capable of connecting more than 60 devices simultaneously across its two wireless bands (24GHz and 5GHz) which can accommodate up to 32 devices each. This allows devices to share the speeds being pushed to the router. There is the potential to expand this further to connect even more devices by enabling a guest network, which comes with its own capacity limit, or by adding a Zyxel Mesh solution, such as the bundled Wi-fi extender which comes with the “Boost” and “Pro” packages. The Wi-fi Extender can connect up to 64 additional devices. The Zyxel EX5601 router is available to residential customers signing up to the Full Fibre 500 or Full Fibre 1000 packages, or to customers who are already installed but wish to upgrade to a Zyxel router. Upgrade costs can be found in our Price Guide.

   

  Unlimited Data

  We will never cap your data usage or charge you more for your data. Fair Usage Policy applies.

   

  No Credit Checks

  We will never run a credit check on you when you sign up for a Grain broadband package or during your contract with us.

   

  UK based 7-day support

  We are a Carlisle-based business and our call centre operates 7 days per week, meaning we are here to help when you need us.

   

  Rated “Excellent” on Trustpilot

  We are rated “Excellent” on Trustpilot with a score of 4.8, based on more than 6300 reviews (correct as at 11/05/26). Comparisons made with other providers are taken from publicly available Trustpilot profiles, on the same date. See specific ratings below:

  	Grain	BT	EE	Plusnet	Sky	Talk Talk	Virgin	Vodafone	KCOM
  Trustpilot Rating	4.8	1.3	4.2	1.8	2.7	2.3	1.4	4.7	4.2

   

  Trustpilot ratings can be found here: https://uk.trustpilot.com/review/grainconnect.com