How to switch
from Virgin Media broadband
Want to switch from Virgin Media to Grain?
Thinking about switching from Virgin Media Broadband? Whether you’re looking for symmetrical Full Fibre speeds, straightforward pricing or a reliable broadband alternative, switching to Grain is simple. We are available in locations across the UK, making it easy to enjoy high-speed Full Fibre broadband with a straightforward switching process designed to minimise disruption.
Compare Virgin broadband and Grain
|
Full Fibre 1000* |
|
Virgin Media |
|---|---|---|
| Symmetrical speeds |
|
|
| Fixed price contract |
|
|
| Your own dedicated fibre |
|
|
| Price Match Guarantee |
|
|
| Trustpilot score |
4.8
|
1.5
|
| Annual price rises |
£0 |
+£4.00pm |
*Competitor comparison correct as of 12/08/26
Switch to Grain today
Why customers choose Grain
Hear what our customers say:
How to switch from Virgin Media to Grain
Ready to leave Virgin Media? You can switch to Grain immediately if you’re out of contract or within 30 days of it ending. With One Touch Switch, we handle everything – from cancelling your old service to getting you online, so you can enjoy faster, more reliable broadband without any hassle. Stuck in contract for longer? Call us to discuss your options.
Check your
postcode
Enter your postcode in our postcode checker and select your address.
Order your
broadband
Choose your ideal speed, package and upgrades for your needs.
Find Virgin
account details
You’ll need your account number as we use it to manage your automated switch.
Sit tight and
we take over!
Your broadband is now in our capable hands! We’ll manage your switch while you relax.
Grain broadband packages
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Equal upload & download speeds
Unique fibre for each home
UK-based call centre - local service
No credit checks or upfront payment
- No price rises
- FREE install
- Unlimited data
- Expert setup
- Router included
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Best for HD streaming, gaming, WFH and more
- No in-contract price rises
- FREE install
- Unlimited data
- Expert setup
- Router included
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For super-charged browsing across a handful of devices
- No in-contract price rises
- FREE install
- Unlimited data
- Expert setup
- Router included
Offer terms
Package speeds are pushed direct to your router over our Full Fibre network. Some speeds may not be achievable by a single device over Wi-Fi, and a wired connection will always deliver the best speeds. The speed you experience will depend on your distance from the router/Wi-Fi extender, usage and equipment capability. For information about your price at renewal time, please see our Price Guide. Click to view our full terms and conditions and marketing claims.
Why choose Grain over Virgin Media broadband?
Rated highly by our customers
No annual in-contract price rises
Symmetrical upload and download speeds
Speeds up to 2Gbps
A dedicated Full Fibre connection
Frequently asked questions
Every property is different, so it’s natural to have questions before changing broadband provider. Here are answers to some of the most common questions we hear from customers moving from Virgin Media to Grain broadband.
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How do I switch to Grain?
Switching to Grain is as easy as 1-2-3:
Check: Enter your postcode into our postcode checker to see our available speeds.
Choose: Select the Full Fibre plan that fits your needs and complete your checkout online. Ensure you input your existing broadband account details when prompted!
Connect: We manage the switchover from your existing provider, ensuring a smooth transition with no complicated cancellations required from your side. -
How long will it take to activate my service?
Once your router is installed, the process to switch on your package happens straight away, meaning you can start enjoying your new Full Fibre broadband connection in no time! Our engineer will let you know if there’s anything you need to do.
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Is there any downtime during a switch?
One Touch Switch is designed to minimise downtime. Once your new Grain service is installed, your current provider will be notified and action the cancellation of the old service, meaning you should never be left without a broadband service.
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What do I need to consider before switching?
Check your current contract, including any end dates and cancellation fees. You can do this by calling them, checking a previous statement or logging in to an online account. When you make your switch, you will need to have your customer ID or account number handy, and also ensure its the registered bill payer who makes the switch.
If you choose to start an automatic switch, you will receive an email when we make the initial request that contains all the relevant information about your contract and monthly charges. This does not confirm a switch and will not cancel any existing service, until we get your consent.
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Can I keep my existing phone number?
Yes, we should be able to transfer your current number to our network, however you will need an active account with your old provider and an active Grain account to do this.
All you need to do is submit your transfer request, simply get in touch with our support team. Our team will then arrange the transfer. Please note: it can take up to 22 days to receive the number from your old provider, so please contact us as soon as possible to ensure we can make the transfer.
Once we have received the number from your previous provider, only then should you cancel your account with them. This is because your old account needs to be active for us to retrieve your number.
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Do I need to cancel Virgin myself?
In most cases, you don’t need to cancel Virgin broadband yourself when switching to a new provider. The One Touch Switch process means your new provider handles the cancellation for you. Just make sure your account details are correct before placing your order.
In some situations, you may still need to contact Virgin directly – for example if you’re cancelling additional services or your switch falls outside the One Touch Switch process.
Start by checking your Virgin contract to know your end date and any potential cancellation fees. You can do this in two ways:
Either call Virgin on 0345 454 1111 or, sign in to your My Virgin Media account. Select “View Contract” to view the details of your current contract.
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Can I switch from Virgin Media before my contract ends?
Yes. However, if you’re still within your minimum contract period, Virgin Media may charge an early disconnection fee. Check your contract before switching.
You can usually find your contract information by signing in to your Virgin Media online account or by contacting Virgin Media customer services.
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Will I have to return my Virgin Media equipment if I switch?
Virgin Media may ask you to return your router or TV equipment once your service has ended. Check your account for the latest return instructions.
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Can I keep Virgin TV if I switch broadband?
It depends on the Virgin Media services you currently subscribe to. Before switching, check how changing your broadband service could affect any TV or additional services included in your package.