How to switch from Virgin
Calling all Virgin customers!
How do I switch from Virgin to Grain?
If you’re considering switching from Virgin Media to Grain, great choice! Here’s how to make the move without any hassle. Since our network is independent, you won’t need to worry about coordinating a same-day switch—you can keep both providers running simultaneously to avoid any downtime.
Check your contract
Start by checking your Virgin contract to know your end date and any potential cancellation fees. You can do this in two ways:
Either call Virgin on 0345 454 1111 or, sign in to your My Virgin Media account. Select “View Contract” to view the details of your current contract.
Order a Grain package
Next, choose your Grain package! We offer speeds from 150Mbps to 900Mbps, with symmetrical upload and download speeds. You can also add extras like a digital phone line, static IP or wi-fi extender. Pro tip: If you want to keep your current phone number, let us know before you cancel your Virgin service so we can transfer it for you.
After you’ve placed your order, we’ll contact you to schedule an installation on a date that works best for you. It’s that easy!
Give your notice
If you’re still under contract with Virgin, you’ll need to give them 30 days’ notice. Check if you can keep any additional services like sports channels and be aware of any ‘exit’ fees if you’re still within your minimum commitment period – check your T&Cs.
You might avoid these fees if you’ve had very slow speeds, in-contract price hikes, or unresolved service complaints (We recommend not cancelling anything until we’ve completed your Grain installation).