How do I get the most out of my broadband speed?

The ultimate way to make the most of your speed is by using a CAT5e (or above) Ethernet cable to connect devices directly to the router or Wi-Fi extender. Many choose to do this with TVs or desktop computers, and instead connect smaller devices over Wi-Fi – but bear in mind the speed may vary when connecting over Wi-Fi!

Can I add a phone line?

Yes, we offer broadband only or broadband and phone deals! We have a number of add-ons to help you tailor your broadband deal to best meet your needs. Get started and add a phone line to your package.

How do I get a landline from Grain?

If you would like to add a phone package to your contract, you can pay monthly for a VoIP phone line. This service uses your broadband connection to give you a reliable and modern telephone service. Simply put, it works like a Facetime or Skype call, but with only audio! Not to mention, because we don’t use Openreach’s infrastructure, and we have our own independent network, you do not need to pay line rental. With no additional charges, we’re able to keep our costs low and our speeds high! Interested? Find out more.

Is it worth switching broadband?

Switching providers is always worth it! The price hikes that many companies force on their customers year-on-year have made many packages and providers eye-wateringly unaffordable. If your current contract bundles broadband, entertainment and phone services – you can unbundle them and save £££s! Get in touch and we’ll talk you through it.

How do I switch broadband providers?

In 2024, a shiny new feature called One Touch Switch was officially rolled out across the UK, giving you the option of automated switching. Automated switching, aka One Touch Switch, simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details. When you decide to switch to Grain, simply sign up for our service online. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection.

How do I access the Wi-Fi?

1. Pick your device (mobile, laptop, tablet, whatever you like) 2. In settings, click on your network SSID, which you should have received by text and email 3. Type in your case sensitive password and get connected

What if I like TV services?

We recommend unbundling your TV and broadband packages for commitment-free viewing, tailored to your taste. You could be saving £££s! Find out more by reading our information on entertainment packages.

Full Fibre 500

Connectivity for every device

The perfect balance of speed and value

Is your current connection struggling when everyone gets online at once? Our Full Fibre 500 package is designed for the modern, connected home. With symmetrical upload and download speeds of up to 500Mbps, you can enjoy high-definition streaming, smooth video calls, and lag-free gaming—simultaneously.

Why choose Full Fibre 500?

Multi-Device Mastery

Ideal for households where multiple phones, tablets, smart TVs, and laptops are running at the same time.

Work From Home Ready

High upload speeds ensure your Zoom or Teams calls stay crystal clear, even while others in the house are streaming.

4K Streaming Without Buffering

Stream your favourite content in Ultra-HD without worrying about bandwidth congestion.

No Hidden Costs

Enjoy a transparent service with no in-cap price rises during your contract.

Is Full Fibre 500 right for your household?

Our 500Mbps package is a great fit for:

Busy families

Ideal for households where several people are online at the same time, from streaming and gaming to homework and video calls.

Working from home

Plenty of upload and download capacity for video meetings, cloud applications and working with large files while the rest of the household stays connected.

Multi-device homes

Perfect if your home is packed with connected devices, including smart TVs, consoles, laptops, phones, tablets and smart home technology.

Streamers & gamers

A strong all-rounder for households that want reliable performance for high-quality streaming and online gaming alongside everyday browsing.

Compare our Full Fibre packages

Not sure if 500Mbps is right for you? Find your perfect fit:

Full Fibre 250

The perfect balance for busy, multi-device homes.

Get 250Mbps

Full Fibre 1000

Ultrafast performance for gamers and working from home.

Get 1Gbps

Full Fibre 2000

The ultimate multi-gigabit experience for power users.

Get 2Gbps

Frequently asked questions

How do I get the most out of my broadband speed?

The ultimate way to make the most of your speed is by using a CAT5e (or above) Ethernet cable to connect devices directly to the router or Wi-Fi extender. Many choose to do this with TVs or desktop computers, and instead connect smaller devices over Wi-Fi – but bear in mind the speed may vary when connecting over Wi-Fi!
Can I add a phone line?

Yes, we offer broadband only or broadband and phone deals! We have a number of add-ons to help you tailor your broadband deal to best meet your needs. Get started and add a phone line to your package.
How do I get a landline from Grain?

If you would like to add a phone package to your contract, you can pay monthly for a VoIP phone line. This service uses your broadband connection to give you a reliable and modern telephone service. Simply put, it works like a Facetime or Skype call, but with only audio!

Not to mention, because we don’t use Openreach’s infrastructure, and we have our own independent network, you do not need to pay line rental. With no additional charges, we’re able to keep our costs low and our speeds high!

Interested? Find out more.
Is it worth switching broadband?

Switching providers is always worth it! The price hikes that many companies force on their customers year-on-year have made many packages and providers eye-wateringly unaffordable.

If your current contract bundles broadband, entertainment and phone services – you can unbundle them and save £££s! Get in touch and we’ll talk you through it.
How do I switch broadband providers?

In 2024, a shiny new feature called One Touch Switch was officially rolled out across the UK, giving you the option of automated switching.

Automated switching, aka One Touch Switch, simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details.

When you decide to switch to Grain, simply sign up for our service online. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection.
How do I access the Wi-Fi?

1. Pick your device (mobile, laptop, tablet, whatever you like)
2. In settings, click on your network SSID, which you should have received by text and email
3. Type in your case sensitive password and get connected
What if I like TV services?

We recommend unbundling your TV and broadband packages for commitment-free viewing, tailored to your taste. You could be saving £££s! Find out more by reading our information on entertainment packages.