In these Conditions:
means a secret password that we may ask you to set up which you will be required to cite to prove your identity before you may make changes to this Agreement or to your payment arrangements or to your account with us;
means the date on which the Company accepts an Order from the Customer requesting the provision of Service;
means, in relation to Your Online Account, a person identified by you to us as authorised by you to give and receive instructions, receipts and acknowledgements under this Agreement;
means (i) a person who uses the Service in connection with his or her trade, business or profession; and/or (ii) a company, partnership, trust, statutory body, governmental entity or other organisation;
means any supplier of telecommunications services utilised by the Company to assist in the delivery of the Service;
means any of the charges (including without limitation any supplementary charges pursuant to Clause 5.10) payable by the Customer for the provision of the Services pursuant to this Agreement and as set out in the Order and/or the Schedule and/or any amendment thereto in accordance with this Agreement;
means any apparatus or equipment owned by the Company and provided by the Company or any third party to the Customer for the Company’s use at the Premises in providing the Service including without limitation any, router, repeater, telephone, or onward transmitter and/or CPE so provided;
means the telecommunication system and network operated by the Company for the purposes of this Agreement, including any apparatus leased by, or otherwise obtained by, the Company from a third party;
means a Customer who is not a Business Customer, using the Service for personal or domestic use only;
CPE (Customer Premises Equipment)
means any Company Equipment which is made available by the Company for your use at the Premises;
means apparatus in the Premises which is not owned by the Company and may be connected to the Company Equipment directly or indirectly, including without limitation any router and/or switch or telephone, which may be used by the Customer in conjunction with the Company Equipment in order to obtain the Service;
means the date for payment for the Service as set out in Clause 5.3;
means, a stable 5 amp 50Hz alternating supply of electricity at 230 volts at a wall- mounted double socket within five metres of the location for the CPE which we have accepted as suitable for the provision of the Service;
Fixed Contract Term
means the period specified in the Order for the provision of the Service which shall not be more than 24 months, beginning on the Service Commencement Date or, if it is later than the Service Commencement Date, the date when the Company informs you that Service is available in terms of Clause 7.10;
an event which was not reasonably foreseeable and is outside the control of the parties;
means the Company’s Acceptable Usage Policy (found at www.grainconnect.com as amended by the Company from time to time and available on the Company’s website www.grainconnect.com outlining what we consider to be acceptable and unacceptable use of the Service by our
customers so that we can take appropriate steps against any abuser of the Service as amended by the Company from time to time;
means the Company’s Fair Usage Policy (found at www.grainconnect.com as amended by the Company from time to time and available on request from the Company outlining what limits and/ or restrictions that we may apply to Customers’ usage of the Service;
Internet means the interconnected system of networks that connects computers around the world through an established protocol enabling the transmission and exchange of electronic information and data;
means connection of your CPE to the Internet;
PPPOE Username and Password
means two confidential codes which we shall enter into the CPE and at your request make available to you that will permit your CPE to connect to the Company’s Service;
means the premises specified in the Order where the Service is to be provided;
means the RIPE Network Coordination Centre, an organisation that maintains a database of European IP networks and their management information;
means the schedule attached to these Conditions;
means the installation (where applicable), connection and supply of a telecommunications circuit capable of providing a data and or a voice connection at the Premises in accordance with the Order and the provision of such a connection over such a circuit at termination point provided by the Company available for connection of the router, telephone or any other appropriate device. For the avoidance of doubt, Service does not include the connection through any router, telephone or other Customer Equipment in or on the Premises whether made available or provided by the Company or not;
Service Commencement Date
means the date (or dates) from which the Company advises the Customer that the Service is available;
Standards of Service
means those provisions in the document entitled Standards of Service relating to the level of service indicated in the Order on the Company’s website, www. grainconnect.com;
means the tests carried out by the Company or by a third party appointed by the Company to determine whether the Service is ready;
means voice-over internet protocol; an internet or broadband voice communication service.
VoIP Username and Password
means two confidential codes which we shall make available to you that will permit your Customer Equipment to connect to a VoIP switch for the purpose of making telephone calls over the Internet;
means the Company’s website to which these Conditions are linked www.grainconnect.com;
Wi-fi Username and Password
means two confidential codes which we shall enter into any router we may provide to you and at your request make available to you that will permit that router to connect to other devices that emit those codes within its range;
means the Company’s hours as advertised from-time-to-time on the Company’s website; and
Your Online Account
means arrangements for the submission of invoices and statements by the Company to the Customer and the arrangements for payment on any website provided by the Company for that purpose from time to time.
Reference to any statute or statutory provision shall be deemed to include any amendment, replacement or re-enactment thereof for the time being in force and to include any by-laws, statutory instruments, rules, regulations, orders, notices, directions, consents or permissions made or given thereunder.
Reference to words importing the singular only also includes the plural and vice versa where the context requires.
The headings in these Conditions are for ease of reference only and shall not be taken into account in the construction or interpretation of these Conditions.
By submitting your Direct Debit details to the Company, you confirm to us that you have read, understood and accepted the terms of the Agreement. If there is anything you do not understand, please telephone us on 03302232266 during Working Hours, or email us at firstname.lastname@example.org.
A reference to writing or written includes e-mails.
If you are a Consumer Customer, you must be 18 years or older to register for the Service and you may have a right to cancel your Order as detailed in Clause 13.