Terms & Conditions

Common questions and important terms:

What Services am I getting?

We will provide you with high speed internet access services over our fibre optic cable network. Our network will offer you download and upload speeds of up to 1Gb per second. We will also provide you with the equipment you need to use our high speed internet access services. Further details of the Services and equipment we will be providing you with are explained in your Order Confirmation, and on our website here. We will provide those Services in line with these Terms as set out below.

Special Offers

Sometimes we run special offers with their own terms and conditions. You can find details on our current Special Offers on our website.

How long does a service last and when does it start?

We will provide the services to you for as long you want until you ask us to stop providing them on 30 days’ notice to us (unless we choose to stop providing you with services because of something you have done). We will also include in your Order Confirmation the date from when we will activate your services and start charging you.

Will the charges increase?

We will never increase the price of your fibre broadband Service when you are inside your initial contract term (the Minimum Period) with us. But we may increase your price if you are outside of your initial contract term.

How to contact us

  • Call us on 0330 223 2266.
  • Write to us at: Grain Connect Ltd, Clifford Court, Cooper Way, Parkhouse Road, Carlisle CA3 0JG
  • Email us at: hello@grainconnect.com


We take your feedback very seriously and strive to provide the best services to our customers. If you wish to make a complaint based on our services, then please click here.

Residential – Version 2 – February 2022

Residential – Version 1 – Pre February 2022

Business – Version 1 – April 2022


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