Full Fibre Broadband Deals

Frequently asked questions

• How can I check if Grain is available in my area?

  The quickest way to check availability is to use our postcode checker. Simply enter your postcode to see whether Grain Full Fibre is available at your address and compare the packages currently on offer.

• Why should I choose Grain?

  We’re committed to providing a quality Full Fibre broadband service that is affordable, too!

  This means, while other providers are raising their prices in-contract, we’re giving our customers peace of mind with fixed price contracts. Plus, with our Price Match Guarantee, you’ll always get the best available broadband deals from Grain!

• Will our prices increase during our contract?

  Business to business, we understand the challenges you face. That’s why Grain will never put prices up during your fixed-term contract. Ever.

• How do I switch broadband providers?

  In 2024, a shiny new feature called One Touch Switch was officially rolled out across the UK, giving you the option of automated switching.

  Automated switching, aka One Touch Switch, simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details. 

  When you decide to switch to Grain, simply sign up for our service online. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection. 

• Is it worth switching broadband?

  Switching providers is always worth it! The price hikes that many companies force on their customers year-on-year have made many packages and providers eye-wateringly unaffordable.

  If your current contract bundles broadband, entertainment and phone services – you can unbundle them and save £££s! Get in touch and we’ll talk you through it.

• Is there any downtime during a switch?

  One Touch Switch is designed to minimise downtime. Once your new Grain service is installed, your current provider will be notified and action the cancellation of the old service, meaning you should never be left without a broadband service. 

• How will the equipment be installed?

  As part of a standard installation, our engineer will drill a small hole (around the size of a 10p coin) in the wall, typically at the front of the property. They will then feed the fibre through to our Fibre Termination Unit (FTU – a small grey box on the wall). The router is then wall-mounted next to the FTU, and the fibre runs through a patch lead from the FTU to the Grain router. The router is approximately 12x6x2 in size. Where required, our engineer will install external capping to ensure the safety and security of the fibre cable, this will be done free of charge.

  If you have requested a non-standard install, our engineer and provisioning team will talk you through the pre-agreed route.

  The location of the equipment is pre-agreed by both the engineer and the homeowner/adult in the home at the time of the installation.

  And don’t worry, our engineers clean up any mess, too!

• Is broadband better than Wi-Fi?

  Wi-Fi is a radio system used to connect devices to a network. Devices such as iPads and iPhones have small radio receivers built in that enable communication around your home without trailing wires. A home Wi-Fi network is usually established by your router. This shares the internet connection you receive from your internet service provider amongst your devices. You will need a broadband connection from a company such as Grain in order to connect to the internet.