Broadband deals
in Sunderland

FAQs about broadband in Sunderland

• Do I need to pay for installation?

  No, we waive our installation charge for all standard installs when you are taking out a fixed term contract! You also get the router and expert set-up completely free, too!

  Please be aware that if you cancel during your cooling off period, as well as paying for the cost of the service used during the cooling off period, a Cooling Off Charge will apply. You can find out more in our Price Guide.

• Can I keep my existing phone number?

  Yes, we should be able to transfer your current number to our network, however you will need an active account with your old provider and an active Grain account to do this.

  All you need to do is submit your transfer request, simply get in touch with our support team. Our team will then arrange the transfer. Please note: it can take up to 22 days to receive the number from your old provider, so please contact us as soon as possible to ensure we can make the transfer.

  Once we have received the number from your previous provider, only then should you cancel your account with them. This is because your old account needs to be active for us to retrieve your number.

• Why should I choose Grain?

  We’re committed to providing a quality Full Fibre broadband service that is affordable, too!

  This means, while other providers are raising their prices in-contract, we’re giving our customers peace of mind with fixed price contracts. Plus, with our Price Match Guarantee, you’ll always get the best available broadband deals from Grain!

• What is automated switching?

  Automated switching, also known as One Touch Switch, is a new feature that simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details. 

  When you decide to switch to Grain, simply sign up for our service. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection. 

• Can I have Wi-Fi without a phone line?

  Yes! With our Full Fibre connection, you can absolutely have internet without forking out for a home phone line. Why not try switching to mobile calls to save money? Or call over the internet using Facetime or WhatsApp, and save on minutes, too.

• What type of broadband network does Grain use?

  Grain owns and operates an independent Full Fibre network, also known as Fibre to the Premises (FTTP). Unlike older copper-based broadband services, Full Fibre delivers fibre optic connectivity directly to your property, providing faster and more reliable internet.

  Here at Grain, we do not rent lines or share cable capacity with BT Openreach, Sky, or Virgin Media. We trench our own dedicated, 100% pure fibre infrastructure straight down your street and directly to your property boundary. This allows us to provide symmetrical upload and download speeds and service that won’t slow down during peak usage times.

• Is Grain broadband available in Sunderland?

  Yes. Grain’s Full Fibre broadband is available in a growing number of Sunderland neighbourhoods, including including Pallion, Millfield, High Barnes, Ashbrooke, Grangetown, Monkwearmouth, Southwick, Roker and Seaburn, as well as parts of Hendon, Silksworth and Plains Farm.

  Enter your postcode to check if your address can connect.

• Which areas of Sunderland does Grain cover?

  Our network currently serves homes across several parts of Sunderland, with coverage spanning neighbourhood across the city.

  Use our postcode checker to see if your property is within our current rollout area.

• What broadband speeds are available in Sunderland?

  We offer a range of full fibre broadband packages designed to suit different households and usage requirements. Available speeds range from 250Mbps to 2Gbps, but may vary depending on your location and the package selected.

  Check your postcode to view the speeds currently available at your address.

• How quickly can I get connected in Sunderland?

  Connection times depend on whether your property is already connected to our network and whether any additional installation work is required. When you place an order, we’ll provide an estimated activation date and keep you updated throughout the process.

• How do I switch to your broadband service in Sunderland?

  Switching is simple. Once you place your order, we’ll guide you through the process and, where applicable, manage the switch from your current provider using the One Touch Switch process. This helps make changing broadband providers as straightforward as possible.

• Which postcodes does Grain broadband service in Sunderland?

  Grain currently provides or will soon provide service to over 800 postcodes and tens of thousands of premises in Sunderland including the following postcodes: SR1 2, SR1 3, SR2 7, SR2 8, SR2 9, SR3 1, SR3 2, SR3 4, SR4 6, SR4 7, SR4 8, SR5 1, SR5 2, SR5 5, SR6 0, SR6 8, and SR6 9.

  Use our postcode checker for availability or register your interest to see if we can bring Grain to you.