Business Broadband

FAQs about Business Broadband

• How does the business phone service work?

  We use VoIP or ‘Voice over Internet Protocol’ technology, which is a reliable and modern telephone service. At it’s simplest, it works like Facetime or Skype – allowing you and your team to make telephone calls over your broadband service, without the need for additional line rental.

• Will our prices increase during our contract?

  Business to business, we understand the challenges you face. That’s why Grain will never put prices up during your fixed-term contract. Ever.

• Can businesses use automated switching?

  Businesses are not included in the current rollout of the One Touch Switch. However, this feature is due to be extended to business customers in approximately 12 months. This phased rollout will allow us to address any potential issues and optimise the feature for all users. 

  Businesses can still switch providers through traditional methods. Any questions? Please contact our Customer Support team for support with the switching process. 

  We will provide updates and announcements about the rollout to business customers through our website and direct communications. Be sure to check our website regularly or subscribe to our newsletter for the latest information. 

• Can we get our own leased line?

  Yes! We provide leased lines via our Dedicated Internet Access (DIA) packages as well as different packages for business parks and larger businesses. If your business needs a leased line, or something more than a High Street business package, give us a call and we can talk through your requirements before providing a quote.

• Why does Full Fibre matter for businesses?

  Full Fibre is built for the way businesses work today.

  • Faster uploads – Unlike many providers, we provide symmetrical upload and download speeds for large file transfers, video calls and data back-ups.
  • Dedicated fibre – We fit each and every property with their own dedicated fibre line, so businesses can enjoy better reliability and no dropouts at peak times.
• Is Full Fibre available for my business?

  Check your postcode to find out if Grain Full Fibre broadband is available at your business premise.

  If we’re not yet available, you can register your interest to be the first to know if and when we do come to your area.

• Why does my business need symmetrical broadband speeds?

  Symmetrical broadband allows for equal upload and download speeds. This is essential for businesses relying on cloud storage, VoIP, video conferencing, and large data transfers.

• Can I use my own router?

  Yes. You’re welcome to use your own equipment if you’d prefer.

  Our fibre service is designed to be compatible with most professional-grade networking equipment, allowing you to maintain your preferred set-up.

• Can I add a phone line to my business broadband package?

  Yes. We have a selection of optional extras you can choose to better tailor your business package to your needs.

  Our modern, reliable VoIP (Voice over IP) technology is designed to save you time and money, while keeping things hassle-free. One monthly bill, one support team.

  Simply add a phone line to your package at checkout. Check your postcode to get started.

• Do you offer bespoke landlord packages?

  Yes. We understand that managing a portfolio requires a different approach. We can work directly with you to design a single, managed solution that adds value to your entire estate.

  Get in touch to discuss your options.

• Do you offer service level agreements (SLAs)?

  Yes. SLA options are available for eligible business connectivity solutions. Because requirements vary by business, our team can discuss your support and response-time requirements. Get in touch to find the right solution for you.