One Touch
Switch

Switching broadband is easier than it used to be

What is One Touch Switch?

One Touch Switch is a process that helps you switch broadband provider automatically. It is an industry-wide process that was introduced to make switching broadband provider easier for residential customers.

When you decide to change provider, you sign up with a new provider and opt into the automatic switching process. They then contact your current provider and coordinate the switch on your behalf. This includes arranging a switch date and notifying them that you’re leaving.

How does One Touch Switch work?

1

Choose your new broadband provider

Decide which provider you want to switch to and sign up for a new service.
2

Give them your details

When you choose to change provider using One Touch Switch, you’ll be asked to provide information such as your name, address and details of your current broadband service, so your new provider can identify your existing connection.
3

Your new provider does the legwork

Your new provider will contact your current provider to notify them that you’re leaving and coordinate the switch.

Check the information you’re given

Your current provider will then provide information about your cancellation, including any early termination fees that will apply. With this information in mind, you can then choose whether to go ahead.

Your broadband switch

Your new provider will arrange the switch date and installation at a time that suits you. Your new service will then activate before your current service ends, to minimise any disruption.

One Touch Switch FAQs

  • How do I switch to Grain?

    Switching to Grain is as easy as 1-2-3:

    1. Check: Enter your postcode into our postcode checker to see our available speeds.
    2. Choose: Select the Full Fibre plan that fits your needs and complete your checkout online. Ensure you input your existing broadband account details when prompted!
    3. Connect: We manage the switchover from your existing provider, ensuring a smooth transition with no complicated cancellations required from your side.
  • How do I cancel with my old provider?

    When you sign up, you’ll be given the option to opt into the industry standard automatic switching process (or, One Touch Switch). This new feature simplifies the process of switching broadband provider. By opting in, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details. 

    When you decide to switch to Grain, simply sign up for our service. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection.

    Please note, not everyone is eligible for One Touch Switch – for example, if you are moving home or are a business customer. In these cases, it is your responsibility to tell your current provider that you will be cancelling your contract and you can get in touch with them directly to do so.

  • How do I switch broadband providers?

    In 2024, a shiny new feature called One Touch Switch was officially rolled out across the UK, giving you the option of automated switching.

    Automated switching, aka One Touch Switch, simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details. 

    When you decide to switch to Grain, simply sign up for our service online. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection. 

  • What is automated switching?

    Automated switching, also known as One Touch Switch, is a new feature that simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details. 

    When you decide to switch to Grain, simply sign up for our service. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection. 

  • What do I need to consider before switching?

    Check your current contract, including any end dates and cancellation fees. You can do this by calling them, checking a previous statement or logging in to an online account. When you make your switch, you will need to have your customer ID or account number handy, and also ensure its the registered bill payer who makes the switch.

    If you choose to start an automatic switch, you will receive an email when we make the initial request that contains all the relevant information about your contract and monthly charges. This does not confirm a switch and will not cancel any existing service, until we get your consent.

  • When can I not use One Touch Switch?

    You can’t use One Touch Switch if you’re moving home, if you’re not the registered account holder or if you have a business broadband package. If any of these apply to you, get in touch to chat through your options – we can still help you switch stress-free!

  • Is there any downtime during a switch?

    One Touch Switch is designed to minimise downtime. Once your new Grain service is installed, your current provider will be notified and action the cancellation of the old service, meaning you should never be left without a broadband service. 

  • What if I change my mind about switching?

    If you change your mind about switching provider, you have until you are installed with Grain broadband to change your mind.

    We only cancel the contract with your current provider when your Grain install is complete. Please aim to cancel your install appointment with at least 48 hours advance notice, or there may be a charge.

  • Can businesses use automated switching?

    Businesses are not included in the current rollout of the One Touch Switch. However, this feature is due to be extended to business customers in approximately 12 months. This phased rollout will allow us to address any potential issues and optimise the feature for all users. 

    Businesses can still switch providers through traditional methods. Any questions? Please contact our Customer Support team for support with the switching process. 

    We will provide updates and announcements about the rollout to business customers through our website and direct communications. Be sure to check our website regularly or subscribe to our newsletter for the latest information. 

  • Can I opt out of switching?

    Yes, but we don’t recommend it. There are multiple reasons why you may need to opt out, but we always suggest that you take the automated switching option for a smooth and hassle-free switch from your old provider. If you do choose to opt out, it is your responsibility to make the necessary arrangements to cancel the service with your old provider.

  • Which broadband providers do not use BT lines?

    Some broadband providers operate their own networks rather than relying on BT’s copper phone line infrastructure.

    Here at Grain, we use our own dedicated Full Fibre network, delivering broadband directly to homes and businesses without the limitations of older copper-based connections.

  • Will I lose internet while switching?

    Because Grain operates its own Full Fibre network, many customers are able to keep their existing broadband connection active until their Grain installation has been completed, helping minimise disruption.