What is a Wi-Fi extender?

A Wi-Fi extender works like a helpful relay, picking up your existing Wi-Fi and rebroadcasting it to areas where the signal is weak, such as upstairs bedrooms or home offices. Your cheapest option to get one is to upgrade to one of our Boost packages which comes with a Wi-Fi extender included. Cheaper than buying one outright, and better value than renting on a rolling contract, giving you reliable Wi-Fi coverage without the hassle. Enjoy smoother streaming, faster browsing, and fewer dropouts with Boost!

Can I change my package mid-contract?

Throughout your contract you will have the flexibility to upgrade your package speeds, or add any additional services to your subscription, including a phone service, static IP or home Wi-Fi extender. You cannot downgrade your package during your minimum term contract length.

How does Wi-Fi reach every room?

Your router pushes out radio waves, transmitting millions of bits of data per second, to your devices – like smart phones, computers or tablets. It’s through these airwaves and technology that you are able to stream your favourite shows, battle your opponents online and work from home. But, there are some interfering elements that could make your connection slow and ruin your downtime, keep reading below to see what they are.

What household items cause Wi-Fi interference?

There’s a number of unexpected things that could be slowing down your Wi-Fi signal, as they have the ability to absorb or reflect wireless signals. Mirrors. They don’t just reflect light. Mirrors with even a thin metal backing can reflect Wi-Fi signals, causing them to bounce around and potentially create dead zones or electromagnetic interference. Bluetooth devices. Bluetooth devices, such as speakers, keyboards, and headphones, can operate on similar frequencies as Wi-Fi and might cause interference if they’re in close proximity. Our recommendation? If you’re not using it, switch it off! Fluorescent lights. Believe it or not, certain types of fluorescent lights can emit electromagnetic interference that can impact your connection, especially in the 2.4 GHz range. If possible, give alternative lights a go – like LED. Water. It’s bad news for your family goldfish. Water can absorb and weaken Wi-Fi signals. Large containers of water like fish tanks, or even a crowded room of people, can reduce performance. Microwaves. They’re a recipe for disaster! That’s right, microwaves also operate in the 2.4 GHz frequency range and can cause temporary interference when in use. Corded electronics. Some corded electronics, especially those with motors or transformers, can generate electromagnetic interference that might impact wi-fi performance. Walls and floors. As you would have guessed, thick walls made of concrete or brick, as well as floors with metal reinforcement, can significantly weaken Wi-Fi signals as they absorb or reflect the wireless signals.

How do I get the most out of my broadband speed?

The ultimate way to make the most of your speed is by using a CAT5e (or above) Ethernet cable to connect devices directly to the router or Wi-Fi extender. Many choose to do this with TVs or desktop computers, and instead connect smaller devices over Wi-Fi – but bear in mind the speed may vary when connecting over Wi-Fi!

My Wi-Fi signal is poor, how can I fix this?

A number of factors can affect your Wi-Fi coverage, including: – The materials your home is built from – Interference from other networks and devices – Electronics in your home How to improve your Wi-Fi coverage: – When the router is installed, be sure to keep the area between your router and the high internet/device-usage areas clear from large obstacles and objects, including fish tanks, refrigerators and mirrors. – Buy or rent a Wi-Fi extender to help extend the coverage in your home. – Ask for an SSID split, which creates two different connections within your home: a 2.4GHz connection and a 5GHz connection. 5Ghz will show faster speeds but with a lower range. We recommend connecting laptops, tablets, and mobiles to this one. 2.4GHz will show slightly lower speeds but a vaster range for devices to connect to. We recommend connecting any other devices in your home to this for the best service. If you are still experiencing poor coverage after the above steps, please get in touch with Customer Support via email, phone call or our live-chat service and they can investigate your connectivity and advise you on the best options to improve your coverage.

What if I’m not seeing my full speeds?

First, check your set-up using a wired speed test using the correct test site and Grain speed test server. This removes Wi-Fi from the equation and gives you a true measure of what’s being delivered. If the wired speed is correct, the issue is likely with Wi-Fi performance or the device itself. If the wired speed is incorrect, reach out and our Tech team will take a further look into your set-up. We’re happy to help troubleshoot and provide guidance – and in some cases, recommend equipment upgrades or adjustments to improve performance.

Boost Package

Boost your Wi-Fi from £3 a month

What's in the Boost package?

Our Boost package is an easy, affordable way to supercharge your home Wi-Fi. From just £3.00 a month, add a Wi-Fi extender to your broadband contract to help your signal reach further and stay stronger in every room.

Benefits of Boost

Easy setup

Installing your Wi-Fi extender is very easy, even if you are not the most tech-savvy. And if you get stuck, you can Get in Touch and ask our UK-based experts for support!

Eliminate dead zones

Use a Wi-Fi extender to push your network into areas where signal is non-existent or very week – like upstairs, in your basement, or even in the garden!

Clever connectivity

Your devices will choose the best placed router or extender to connect to as you move through your home.

How do I get Boost?

New customer? Just select the “Boost” upgrade option when you select your broadband package! See our broadband packages here

Existing customer? Simply click the chat box in the bottom corner to speak to one of our UK-based customer support team between 9am and 7pm, or out of hours you can get in touch and send us an email or request a callback at a time that suits you.

Want even more?

Check out our other package upgrades

Frequently asked questions

What is a Wi-Fi extender?

A Wi-Fi extender works like a helpful relay, picking up your existing Wi-Fi and rebroadcasting it to areas where the signal is weak, such as upstairs bedrooms or home offices.

Your cheapest option to get one is to upgrade to one of our Boost packages which comes with a Wi-Fi extender included. Cheaper than buying one outright, and better value than renting on a rolling contract, giving you reliable Wi-Fi coverage without the hassle. Enjoy smoother streaming, faster browsing, and fewer dropouts with Boost!
Can I change my package mid-contract?

Throughout your contract you will have the flexibility to upgrade your package speeds, or add any additional services to your subscription, including a phone service, static IP or home Wi-Fi extender.

You cannot downgrade your package during your minimum term contract length.
How does Wi-Fi reach every room?

Your router pushes out radio waves, transmitting millions of bits of data per second, to your devices – like smart phones, computers or tablets.

It’s through these airwaves and technology that you are able to stream your favourite shows, battle your opponents online and work from home. But, there are some interfering elements that could make your connection slow and ruin your downtime, keep reading below to see what they are.
What household items cause Wi-Fi interference?
There’s a number of unexpected things that could be slowing down your Wi-Fi signal, as they have the ability to absorb or reflect wireless signals.
- Mirrors. They don’t just reflect light. Mirrors with even a thin metal backing can reflect Wi-Fi signals, causing them to bounce around and potentially create dead zones or electromagnetic interference.
- Bluetooth devices. Bluetooth devices, such as speakers, keyboards, and headphones, can operate on similar frequencies as Wi-Fi and might cause interference if they’re in close proximity. Our recommendation? If you’re not using it, switch it off!
- Fluorescent lights. Believe it or not, certain types of fluorescent lights can emit electromagnetic interference that can impact your connection, especially in the 2.4 GHz range. If possible, give alternative lights a go – like LED.
- Water. It’s bad news for your family goldfish. Water can absorb and weaken Wi-Fi signals. Large containers of water like fish tanks, or even a crowded room of people, can reduce performance.
- Microwaves. They’re a recipe for disaster! That’s right, microwaves also operate in the 2.4 GHz frequency range and can cause temporary interference when in use.
- Corded electronics. Some corded electronics, especially those with motors or transformers, can generate electromagnetic interference that might impact wi-fi performance.
- Walls and floors. As you would have guessed, thick walls made of concrete or brick, as well as floors with metal reinforcement, can significantly weaken Wi-Fi signals as they absorb or reflect the wireless signals.
How do I get the most out of my broadband speed?

The ultimate way to make the most of your speed is by using a CAT5e (or above) Ethernet cable to connect devices directly to the router or Wi-Fi extender. Many choose to do this with TVs or desktop computers, and instead connect smaller devices over Wi-Fi – but bear in mind the speed may vary when connecting over Wi-Fi!
My Wi-Fi signal is poor, how can I fix this?

A number of factors can affect your Wi-Fi coverage, including:

– The materials your home is built from
– Interference from other networks and devices
– Electronics in your home

How to improve your Wi-Fi coverage:

– When the router is installed, be sure to keep the area between your router and the high internet/device-usage areas clear from large obstacles and objects, including fish tanks, refrigerators and mirrors.

– Buy or rent a Wi-Fi extender to help extend the coverage in your home.

– Ask for an SSID split, which creates two different connections within your home: a 2.4GHz connection and a 5GHz connection. 5Ghz will show faster speeds but with a lower range. We recommend connecting laptops, tablets, and mobiles to this one. 2.4GHz will show slightly lower speeds but a vaster range for devices to connect to. We recommend connecting any other devices in your home to this for the best service.

If you are still experiencing poor coverage after the above steps, please get in touch with Customer Support via email, phone call or our live-chat service and they can investigate your connectivity and advise you on the best options to improve your coverage.
What if I’m not seeing my full speeds?

First, check your set-up using a wired speed test using the correct test site and Grain speed test server. This removes Wi-Fi from the equation and gives you a true measure of what’s being delivered.

If the wired speed is correct, the issue is likely with Wi-Fi performance or the device itself. If the wired speed is incorrect, reach out and our Tech team will take a further look into your set-up.

We’re happy to help troubleshoot and provide guidance – and in some cases, recommend equipment upgrades or adjustments to improve performance.