Using One Touch Switch, you can cancel your old provider without needing to speak to them. We handle it for you.
Ofcom regulation change for broadband providers
Ofcom introduced this industry-wide process in September 2024, making it quicker and easier for you to switch broadband providers and take advantage of unprecedented levels of choice in the market. It’s not just broadband either – you can transfer your landline number using One Touch Switch, too.
Step-by-step: Switching to Grain
Switching to Grain using One Touch Switch is easy and can be done in five simple steps:
- You check your postcode here, choose your broadband deal and opt into automatic switching (One Touch Switch) at checkout.
- We work with your old provider to ‘match’ up both accounts, confirm your address and the connection that will be transferred.
- You’ll receive an email from your old provider, detailing important end of contract information and any fees owed before you leave.
- If you are happy to go ahead, and provide consent to switch, we’ll proceed with your switch and book your install.
- Once your new service is live, your old service will cancel within 24 hours – so there’s no downtime between providers.
FAQs about One Touch Switch
Got questions about the One Touch Switch process? You’re not alone.
As a relatively new way to switch providers, it’s natural to want a bit more clarity. We’ve answered the most common questions below to help you feel confident. If there’s anything else you’d like to know, just get in touch – we’re happy to help.
How do I join Grain using One Touch Switch?
It’s easy. When you sign up, just opt into automatic switching at checkout. Once you give your consent for us to cancel your old provider, we will take care of the rest.
How long does it take to switch to Grain?
If your home is ready for service, we can typically get you installed within 7 days. Once your Grain connection is live, your old service will end within 24 hours – so there’s no downtime!
I’m stuck in a contract; can I still switch to Grain?
Yes! We have contract escape options available. Get in touch to learn more.
I’m moving home, can I use One Touch Switch?
Unfortunately not. Your details must match both providers to use One Touch Switch, so it can’t be used when you’re moving to a new address.
The good news is you can still join Grain – you’ll just need to cancel your existing service with your current provider yourself.
Can I keep my landline number?
Yes. Simply add a landline package to your order and include your number in the switching information. We’ll then work with your existing provider to transfer it across as part of the process.
Can a business switch to Grain using One Touch Switch?
Unfortunately for businesses, they cannot yet use One Touch Switch to change provider. It is currently only available for residential customers.
Businesses can still join Grain, but you’ll need to arrange the cancellation of your existing provider yourself before switching.
Why switch to Grain broadband?
Now that you know how simple it is to switch using One Touch Switch, the next question is – why choose Grain?
Here are just a few of the reasons customers are making the move:
- No sneaky in-contract price rises – what you see is what you pay
- Price Match Guarantee – switch with confidence you’re getting great value
- Dedicated Full Fibre direct to your home – no slowdowns at peak times
- Equal download speeds – perfect for streaming, gaming and working from home
- Rated ‘Excellent’ on Trustpilot (4.8) – trusted by thousands of customers
- UK-based support, 7 days a week – help when you need it
Ready to switch to Grain?
Check your postcode to see if you can join today and start your One Touch Switch journey.
Or, if you’d rather talk it through, our friendly UK-based team is here to help – call us on 0330 223 2266.