Staff & Community
29th May 2024
We are feeling pretty proud here at Grain – knowing we can install our customers in record speeds of just 36 minutes!
Thanks to owning and managing our own independent Full Fibre broadband network, we are able to sign up and install customers quickly. But even for us, this latest record is lightning fast!
Thirty-six minutes was all it took for one of our customers to have an active service in their home when they signed up on Tuesday – and that included a full install from one of our expert engineers!
Our Middlesbrough-based customer Motunrayo Oyeleye called us at 9.58am to place an order for a Full Fibre broadband service, and by 10.34am our engineer Salman (pictured) arrived at the property and had completed the installation and the customer was connected to the internet just 36 minutes later! It’s not just the broadband speeds that are fast with Grain!
To put this achievement into context, Openreach reported they managed to install 95% of customers within eight working days – more than 400 times longer than it took Grain!
And for this particular customer, the speed was vital, as they had just moved into their new property and had no broadband connection in place.
Grain CEO Richard Cameron praised the engineer, sales representative and technical support representative involved for their drive and passion to always deliver when it comes to our customers.
Richard said: “Our customers are at the heart of everything we, so to know we have installed this customer in 36 minutes and delivered a great value contract with no price rises, is fantastic.
“There is no better demonstration of the efficient connection process we have built here at Grain, which means that we can connect customers to our service in just minutes in this case.
“I am extremely proud of the team for delivering this and for ensuring the efficiency of our processes, which allows us to always offer customers the lowest prices to their home.”
If you would like to experience the Grain difference and get a speedy broadband service and a speedy install, visit our website and check out our latest offers on your street!
