How to switch
from EE broadband
Want to switch from EE to Grain?
Thinking about switching from EE Broadband? Whether you’re looking for faster Full Fibre broadband, symmetrical upload and download speeds, straightforward pricing or a reliable alternative, switching to Grain is simple. We are available in locations across the UK, making it easy to enjoy high-speed broadband with a straightforward switching process designed to minimise disruption.
Compare Grain to EE broadband
|
Full Fibre 1000* |
|
EE |
|---|---|---|
| Symmetrical speeds |
|
|
| Fixed price contract |
|
|
| Your own dedicated fibre |
|
|
| Price Match Guarantee |
|
|
| Trustpilot score |
4.8
|
4.3
|
| Annual price rises |
£0 |
+£4.00pm |
*Competitor comparison correct as of 12/08/26
Switch to Grain today
Why customers choose Grain
Hear what our customers say:
How to switch from EE broadband to Grain
Check your
postcode
Enter your postcode in our postcode checker and select your address.
Order your
broadband
Choose your ideal speed, package and upgrades for your needs.
Find EE
account details
You’ll need your account number as we use it to manage your automated switch.
Sit tight and
we take over!
Your broadband is now in our capable hands! We’ll manage your switch while you relax.
Check out our packages
Show details
Equal upload & download speeds
Unique fibre for each home
UK-based call centre - local service
No credit checks or upfront payment
- No price rises
- FREE install
- Unlimited data
- Expert setup
- Router included
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Best for HD streaming, gaming, WFH and more
- No in-contract price rises
- FREE install
- Unlimited data
- Expert setup
- Router included
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Ideal for bigger or busy homes with multiple devices on the go
- No in-contract price rises
- FREE install
- Unlimited data
- Expert setup
- Router included
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For super-charged browsing across a handful of devices
- No in-contract price rises
- FREE install
- Unlimited data
- Expert setup
- Router included
Offer terms
Package speeds are pushed direct to your router over our Full Fibre network. Some speeds may not be achievable by a single device over Wi-Fi, and a wired connection will always deliver the best speeds. The speed you experience will depend on your distance from the router/Wi-Fi extender, usage and equipment capability. For information about your price at renewal time, please see our Price Guide. Click to view our full terms and conditions and marketing claims.
Why switch from EE to Grain?
No annual in-contract price rises
A dedicated Full Fibre connection
Faster Full Fibre speeds
Symmetrical upload and download speeds
Only pay for the services you want
FAQs about switching
Every property is different, so it’s natural to have questions before changing broadband provider. Here are answers to some of the most common questions we hear from customers moving from EE to Grain.
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How long will it take to activate my service?
Once your router is installed, the process to switch on your package happens straight away, meaning you can start enjoying your new Full Fibre broadband connection in no time! Our engineer will let you know if there’s anything you need to do.
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Can I keep my existing phone number?
Yes, we should be able to transfer your current number to our network, however you will need an active account with your old provider and an active Grain account to do this.
All you need to do is submit your transfer request, simply get in touch with our support team. Our team will then arrange the transfer. Please note: it can take up to 22 days to receive the number from your old provider, so please contact us as soon as possible to ensure we can make the transfer.
Once we have received the number from your previous provider, only then should you cancel your account with them. This is because your old account needs to be active for us to retrieve your number.
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How do I switch to Grain?
Switching to Grain is as easy as 1-2-3:
Check: Enter your postcode into our postcode checker to see our available speeds.
Choose: Select the Full Fibre plan that fits your needs and complete your checkout online. Ensure you input your existing broadband account details when prompted!
Connect: We manage the switchover from your existing provider, ensuring a smooth transition with no complicated cancellations required from your side. -
Will I lose internet while switching?
Because Grain operates its own Full Fibre network, many customers are able to keep their existing broadband connection active until their Grain installation has been completed, helping minimise disruption.
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Can I switch to EE before my contract ends?
Yes. However, if you’re still within your minimum contract period, EE may charge an early termination fee. Check your contract before switching.
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Do I need to contact EE to cancel?
If your switch is completed using the One Touch Switch process, much of the switching process is handled automatically by us. In some situations, you may still need to contact EE directly—for example if you’re cancelling additional services or your switch falls outside the One Touch Switch process.
Start by checking your EE contract to find out when you can cancel and whether any early termination charges apply.
You can do this by logging into your MyEE account or calling EE on 0800 079 8586 to ask how to cancel your EE service.
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Will I have to return my EE equipment
EE may ask you to return your router or other equipment once your broadband service has ended. Check your account or contact EE for the latest return instructions.
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Is Grain available where I live?
Grain’s Full Fibre network is available to hundreds of thousands of UK homes and businesses. Enter your postcode above to see whether your property can connect.
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What happens to my EE mobile plan if I switch broadband?
Your EE mobile service is separate from your broadband. If you currently receive any broadband-related discounts or benefits, check with EE to understand whether switching broadband will affect your mobile package or any bundled offers.