Switching from KCOM to Grain
Hull has historically had limited broadband choice due to KCOM’s dominant network presence, but that’s changing. Over the past few years, new Full Fibre alternative networks (altnets) like Grain have started offering genuine alternatives in many parts of the city. Residents now have access to more choice for speeds, flexibility, and contract terms than ever before. This page explains how the switch works specifically when moving from KCOM to Grain, while helping you decide if it’s the right move for your home or business.
If you’re thinking about leaving KCOM and switching to Grain, great choice! Here’s how to cancel your KCOM service and make the move without any hassle. Because our network is fully independent, you don’t need to arrange a same-day switch—you can keep both providers running side by side to avoid any downtime during installation.
Compare KCOM to Grain
| Full Fibre 1000* |
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KCOM |
|---|---|---|
| Symmetrical speeds |
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| Fixed price contract |
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| Your own dedicated fibre |
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| Price Match Guarantee |
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| Trustpilot score |
4.8
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4.3
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| Annual price rises | £0 | +£3.00pm |
More information
Switch to Grain today
We’re rated ‘Excellent’
How to switch from KCOM to Grain
Ready to upgrade your connection? Transitioning from KCOM to Grain is a straightforward process. We’ve broken the move down into four easy stages—from checking your current contract to setting up your new high-speed service—ensuring you stay online and in control every step of the way.
Check your postcode
Order your broadband
Find KCOM account details
Sit tight and we take over!
Grain broadband package options
Key features Hide key features
All you need (and more) for modern, tech-heavy homes.
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Reliable Full Fibre
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Symmetrical speeds
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No upfront payment
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Free install
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Expert set-up
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We'll switch your provider for you
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No in-contract price rises
Key features Hide key features
Best for HD streaming, gaming, WFH and more.
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Reliable Full Fibre
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Symmetrical speeds
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No upfront payment
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Free install
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Expert setup
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We'll switch your provider for you
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No in-contract price rises
Key features Hide key features
Ideal for bigger or busy homes with multiple devices on the go
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Reliable Full Fibre
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Symmetrical speeds
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No upfront payment
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Free install
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Expert set-up
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We'll switch your provider for you
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No in-contract price rises
Key features Hide key features
For super-charged browsing across a handful of devices.
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Reliable Full Fibre
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Symmetrical speeds
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No upfront payment
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Free install
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Expert set-up
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We'll switch your provider for you
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No in-contract price rises
Offer terms
Why switch from KCOM to Grain
Faster Full Fibre speeds
If you’ve reached the speed limits of your current KCOM connection, it’s time for an upgrade. Whether you’re streaming in 4K, gaming, or working from home, Grain offers Full Fibre speeds of up to 2Gbps (subject to availability), providing the massive headroom your household needs for the future.
Symmetrical upload and download speeds
Standard broadband often leaves you with slow upload speeds, making video calls or cloud backups a struggle. Grain’s symmetrical Full Fibre delivers matching upload and download speeds, ensuring that your large file transfers and livestreams are just as fast as your downloads.
A dedicated Full Fibre connection
Unlike traditional providers, Grain designs, builds, and operates its own independent Full Fibre network. This independence is why switching is so easy, because we don’t rely on the same infrastructure as KCOM, we can provide a dedicated connection built for consistent, high-performance reliability.
No annual in-contract price rises
Avoid the frustration of unexpected bills. While many providers (including KCOM) frequently increase prices during your contract, Grain keeps things simple. With no annual in-contract price rises, the monthly price you agree to on day one stays the same throughout your entire minimum term.
UK-based customer support
Moving providers can feel daunting, but you won’t be doing it alone. Our UK-based customer support team is here to guide you through every step of your transition—from your initial enquiry to your new installation and beyond—providing friendly, local support whenever you need it.
FAQs about switching from KCOM
Still thinking about switching?
Every property is different, so it’s natural to have questions before changing broadband provider. Here are answers to some of the most common questions we hear from customers moving from KCOM to Grain.
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How long will it take to activate my service?
Once your router is installed, the process to switch on your package happens straight away, meaning you can start enjoying your new Full Fibre broadband connection in no time! Our engineer will let you know if there’s anything you need to do.
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Can I keep my existing phone number?
Yes, we should be able to transfer your current number to our network, however you will need an active account with your old provider and an active Grain account to do this.
All you need to do is submit your transfer request, simply get in touch with our support team. Our team will then arrange the transfer. Please note: it can take up to 22 days to receive the number from your old provider, so please contact us as soon as possible to ensure we can make the transfer.
Once we have received the number from your previous provider, only then should you cancel your account with them. This is because your old account needs to be active for us to retrieve your number.
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How do I switch to Grain?
Switching to Grain is as easy as 1-2-3:
Check: Enter your postcode into our postcode checker to see our available speeds.
Choose: Select the Full Fibre plan that fits your needs and complete your checkout online. Ensure you input your existing broadband account details when prompted!
Connect: We manage the switchover from your existing provider, ensuring a smooth transition with no complicated cancellations required from your side. -
Will I lose internet while switching?
Because Grain operates its own Full Fibre network, many customers are able to keep their existing broadband connection active until their Grain installation has been completed, helping minimise disruption.
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Do I need to contact KCOM to cancel?
If your switch is completed using the One Touch Switch process, much of the switching process can be managed automatically.
In some circumstances, you may still need to contact KCOM directly, for example if you’re cancelling additional services.
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Will I have to return my KCOM equipment?
KCOM may ask you to return your broadband equipment once your service has ended. Check your account or contact KCOM for the latest return instructions.
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Is Grain available where I live?
Our Full Fibre network is currently available to hundreds of thousands of UK homes and businesses. Enter your postcode to see whether your property can connect.