How to switch from KCOM to Grain

Calling all KCOM customers!

Switching from KCOM to Grain

Hull has historically had limited broadband choice due to KCOM’s dominant network presence, but that’s changing. Over the past few years, new full-fibre alternative networks (altnets) like Grain have started offering genuine alternatives in many parts of the city. Residents now have access to more choice for speeds, flexibility, and contract terms than ever before. This page explains how the switch works specifically when moving from KCOM to Grain, while helping you decide if it’s the right move for your home or business.

If you’re thinking about leaving KCOM and switching to Grain, great choice! Here’s how to cancel your KCOM service and make the move without any hassle. Because our network is fully independent, you don’t need to arrange a same-day switch—you can keep both providers running side by side to avoid any downtime during installation.

1

Check your contract

Start by checking your KCOM contract to see when you can cancel and whether any early termination charges apply.
You can do this in three ways: log in at my.kcomhome.com to review your contract status, call 01482 602 555, or email [email protected] to ask how to cancel your KCOM service.
2

Order a Grain package

Next, choose your Grain package! We offer full fibre speeds from 150Mb to 900Mb, with symmetrical upload and download speeds for a smoother online experience. You can add extras like a digital phone line, static IP, or Wi-Fi extender. Thinking about leaving KCOM but want to keep your number? Just let us know before you cancel your KCOM service and we’ll handle the transfer for you. After you’ve placed your order, we’ll contact you to schedule an installation on a date that works best for you. It’s that easy!
3

Give your notice

If you’re still under contract with KCOM, you’ll usually need to give 30 days’ notice to cancel your KCOM service. Be sure to check your terms for any early termination charges, especially if you're still within your minimum period. You might avoid KCOM exit fees if you’ve had slow speeds, mid-contract price hikes or ongoing service issues. We recommend waiting until your Grain installation is live before cancelling to avoid any downtime.
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