How to switch
from Sky broadband

Why switch from Sky to Grain broadband

FAQs about switching

• How do I switch to Grain?

  Switching to Grain is as easy as 1-2-3:

  Check: Enter your postcode into our postcode checker to see our available speeds.
  Choose: Select the Full Fibre plan that fits your needs and complete your checkout online. Ensure you input your existing broadband account details when prompted!
  Connect: We manage the switchover from your existing provider, ensuring a smooth transition with no complicated cancellations required from your side.

• How long will it take to activate my service?

  Once your router is installed, the process to switch on your package happens straight away, meaning you can start enjoying your new Full Fibre broadband connection in no time! Our engineer will let you know if there’s anything you need to do.

• Will I lose internet while switching?

  Because Grain operates its own Full Fibre network, many customers are able to keep their existing broadband connection active until their Grain installation has been completed, helping minimise disruption.

• Is there any downtime during a switch?

  One Touch Switch is designed to minimise downtime. Once your new Grain service is installed, your current provider will be notified and action the cancellation of the old service, meaning you should never be left without a broadband service. 

• What do I need to consider before switching?

  Check your current contract, including any end dates and cancellation fees. You can do this by calling them, checking a previous statement or logging in to an online account. When you make your switch, you will need to have your customer ID or account number handy, and also ensure its the registered bill payer who makes the switch.

  If you choose to start an automatic switch, you will receive an email when we make the initial request that contains all the relevant information about your contract and monthly charges. This does not confirm a switch and will not cancel any existing service, until we get your consent.

• Can I switch from Sky before my contract ends?

  Yes. However, if you’re still within your minimum contract period, Sky may charge an early termination fee. Check your contract before switching.

  You can usually find your contract details by signing in to your Sky account or by contacting Sky customer services.

• Do I need to contact Sky to cancel?

  If your switch is completed using the One Touch Switch process, much of the switching process is handled automatically by us.

  However, you may still need to contact Sky if you’re cancelling additional services, such as a TV subscription, or if your switch falls outside the One Touch Switch process.

  First, review your Sky contract to understand your end date and any potential cancellation fees. You can do this in two ways:

  Either call Sky customer service at 0800 151 2747 (available 08:30 – 23:00 Monday to Friday, 08:00 – 22:00 Saturday and Sunday). Or, log in to your Sky My Account, go to the menu, and select ‘Message Centre’ to view your contract details.

• Will I have to return my Sky equipment?

  Sky may ask you to return broadband equipment after your service ends.

  If you also subscribe to Sky TV, separate return requirements may apply depending on the equipment you have. Check your Sky account for full details.

• Can I keep Sky TV if I switch broadband?

  It depends on the TV services you subscribe to. Switching broadband doesn’t necessarily mean you’ll lose access to your TV subscription, but it’s worth checking your package and contract with Sky before making any changes.