How to switch from
Sky broadband

How to switch from Sky broadband to Grain

FAQs about switching

• How long will it take to activate my service?

  Once your router is installed, the process to switch on your package happens straight away, meaning you can start enjoying your new Full Fibre broadband connection in no time! Our engineer will let you know if there’s anything you need to do.

• Can I keep my existing phone number?

  Yes, we should be able to transfer your current number to our network, however you will need an active account with your old provider and an active Grain account to do this.

  All you need to do is submit your transfer request, simply get in touch with our support team. Our team will then arrange the transfer. Please note: it can take up to 22 days to receive the number from your old provider, so please contact us as soon as possible to ensure we can make the transfer.

  Once we have received the number from your previous provider, only then should you cancel your account with them. This is because your old account needs to be active for us to retrieve your number.

• How do I switch to Grain?

  Switching to Grain is as easy as 1-2-3:

  Check: Enter your postcode into our postcode checker to see our available speeds.
  Choose: Select the Full Fibre plan that fits your needs and complete your checkout online. Ensure you input your existing broadband account details when prompted!
  Connect: We manage the switchover from your existing provider, ensuring a smooth transition with no complicated cancellations required from your side.

• Will I lose internet while switching?

  Because Grain operates its own Full Fibre network, many customers are able to keep their existing broadband connection active until their Grain installation has been completed, helping minimise disruption.

• Can I switch from Sky before my contract ends?

  Yes. However, if you’re still within your minimum contract period, Sky may charge an early termination fee. Check your contract before switching.

  You can usually find your contract details by signing in to your Sky account or by contacting Sky customer services.

• Do I need to contact Sky to cancel?

  If your switch is completed using the One Touch Switch process, much of the switching process is handled automatically by us.

  However, you may still need to contact Sky if you’re cancelling additional services, such as a TV subscription, or if your switch falls outside the One Touch Switch process.

  First, review your Sky contract to understand your end date and any potential cancellation fees. You can do this in two ways:

  Either call Sky customer service at 0800 151 2747 (available 08:30 – 23:00 Monday to Friday, 08:00 – 22:00 Saturday and Sunday). Or, log in to your Sky My Account, go to the menu, and select ‘Message Centre’ to view your contract details.

• Will I have to return my Sky equipment?

  Sky may ask you to return broadband equipment after your service ends.

  If you also subscribe to Sky TV, separate return requirements may apply depending on the equipment you have. Check your Sky account for full details.

• Can I keep Sky TV if I switch broadband?

  It depends on the TV services you subscribe to. Switching broadband doesn’t necessarily mean you’ll lose access to your TV subscription, but it’s worth checking your package and contract with Sky before making any changes.

• Will I lose access to Now TV if I switch broadband?

  It depends on the TV services you subscribe to.

  Switching broadband doesn’t necessarily mean you’ll lose access to your Now TV subscription, but it’s still  worth checking your package and contract with Sky before making any changes.

• Is Grain available where I live?

  Our Full Fibre network is currently available to hundreds of thousands of UK homes and businesses. Enter your postcode to see whether your property can connect.