How do I switch broadband providers?

In 2024, a shiny new feature called One Touch Switch was officially rolled out across the UK, giving you the option of automated switching. Automated switching, aka One Touch Switch, is a new feature that simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details. When you decide to switch to Grain, simply sign up for our service. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection.

What is automated switching?

Automated switching, also known as One Touch Switch, is a new feature that simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details. When you decide to switch to Grain, simply sign up for our service. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection.

What do I need to consider before switching?

Check your current contract, including any end dates and cancellation fees. You can do this by calling them, checking a previous statement or logging in to an online account. When you make your switch, you will need to have your customer ID or account number handy, and also ensure its the registered bill payer who makes the switch. If you choose to start an automatic switch, you will receive an email when we make the initial request that contains all the relevant information about your contract and monthly charges. This does not confirm a switch and will not cancel any existing service, until we get your consent.

When can I not use One Touch Switch?

You can’t use One Touch Switch if you’re moving home, if you’re not the registered account holder or if you have a business broadband package. If any of these apply to you, get in touch to chat through your options – we can still help you switch stress-free!

What if I change my mind about switching?

If you change your mind about switching provider, you have until you are installed with Grain broadband to change your mind. We only cancel the contract with your current provider when your Grain install is complete. Please aim to cancel your install appointment with at least 48 hours advance notice, or there may be a charge.

Can businesses use automated switching?

Businesses are not included in the current rollout of the One Touch Switch. However, this feature is due to be extended to business customers in approximately 12 months. This phased rollout will allow us to address any potential issues and optimise the feature for all users. Businesses can still switch providers through traditional methods. Any questions? Please contact our Customer Support team for support with the switching process. We will provide updates and announcements about the rollout to business customers through our website and direct communications. Be sure to check our website regularly or subscribe to our newsletter for the latest information.

Can I opt out of switching?

Yes, but we don’t recommend it. There are multiple reasons why you may need to opt out, but we always suggest that you take the automated switching option for a smooth and hassle-free switch from your old provider. If you do choose to opt out, it is your responsibility to make the necessary arrangements to cancel the service with your old provider.

Which broadband providers do not use BT lines?

Some broadband providers operate their own networks rather than relying on BT’s copper phone line infrastructure. Here at Grain, we use our own dedicated Full Fibre network, delivering broadband directly to homes and businesses without the limitations of older copper-based connections.

Switching has never been easier!

Switching broadband is easier than ever

A shiny new feature called One Touch Switch was officially rolled out across the UK in 2024, and we’re here to break down what it means for you.

What is One Touch Switch?

One Touch Switch lets you switch provider with just a single request. That’s right—no more bouncing between your old and new provider, trying to line up dates, cancel services, or figure out who’s billing you for what. It’s a streamlined process designed to make your life easier, and we’re here for it! 

How does it work?

Here’s the deal: If you want to switch your broadband provider, you’ll simply contact the provider you want to switch to. They’ll handle the entire process for you, coordinating with your current provider to ensure a smooth and seamless transition.

Here’s a quick rundown of how it works: 

Contact the new provider

Say you’re switching to Grain (excellent choice, by the way!). All you need to do is check your postcode to begin signing up to the Grain service, opt-in to automatic switching and we handle the rest!

We handle the switch

Once you give us the green light, we’ll work directly with your current provider to make the switch happen. This includes notifying them, arranging the transfer, and ensuring you stay connected during the transition. 

Confirm and go!

We’ll give you a heads-up with all the details—like the switch date and any key information you need to know. Then, just sit back and enjoy your new, ultra-fast Grain broadband! 

Get started

More about switching from your current provider

Frequently asked questions

How do I switch broadband providers?

In 2024, a shiny new feature called One Touch Switch was officially rolled out across the UK, giving you the option of automated switching.

Automated switching, aka One Touch Switch, is a new feature that simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details.

When you decide to switch to Grain, simply sign up for our service. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection.
What is automated switching?

Automated switching, also known as One Touch Switch, is a new feature that simplifies the process of switching broadband provider. With just one request, your new provider handles the entire switch, including notifying your current provider and coordinating the transition, so you don’t have to worry about the details.

When you decide to switch to Grain, simply sign up for our service. We’ll then manage the entire process of switching from your current provider, including cancelling your old service and ensuring a smooth transition to Grain with minimal disruption to your internet connection.
What do I need to consider before switching?

Check your current contract, including any end dates and cancellation fees. You can do this by calling them, checking a previous statement or logging in to an online account. When you make your switch, you will need to have your customer ID or account number handy, and also ensure its the registered bill payer who makes the switch.

If you choose to start an automatic switch, you will receive an email when we make the initial request that contains all the relevant information about your contract and monthly charges. This does not confirm a switch and will not cancel any existing service, until we get your consent.
When can I not use One Touch Switch?

You can’t use One Touch Switch if you’re moving home, if you’re not the registered account holder or if you have a business broadband package. If any of these apply to you, get in touch to chat through your options – we can still help you switch stress-free!
What if I change my mind about switching?

If you change your mind about switching provider, you have until you are installed with Grain broadband to change your mind.

We only cancel the contract with your current provider when your Grain install is complete. Please aim to cancel your install appointment with at least 48 hours advance notice, or there may be a charge.
Can businesses use automated switching?

Businesses are not included in the current rollout of the One Touch Switch. However, this feature is due to be extended to business customers in approximately 12 months. This phased rollout will allow us to address any potential issues and optimise the feature for all users.

Businesses can still switch providers through traditional methods. Any questions? Please contact our Customer Support team for support with the switching process.

We will provide updates and announcements about the rollout to business customers through our website and direct communications. Be sure to check our website regularly or subscribe to our newsletter for the latest information.
Can I opt out of switching?

Yes, but we don’t recommend it. There are multiple reasons why you may need to opt out, but we always suggest that you take the automated switching option for a smooth and hassle-free switch from your old provider. If you do choose to opt out, it is your responsibility to make the necessary arrangements to cancel the service with your old provider.
Which broadband providers do not use BT lines?

Some broadband providers operate their own networks rather than relying on BT’s copper phone line infrastructure.

Here at Grain, we use our own dedicated Full Fibre network, delivering broadband directly to homes and businesses without the limitations of older copper-based connections.